Clinical Care Assistant

CarePath Injury Centers of Pennsylvania•Muhlenberg Township, PA

1d•$17 - $20•Hybrid

About The Position

CarePath Injury Centers is seeking a Clinical Care Assistant for their injury, accident, and pain management practice. This role is open to part-time to full-time candidates, with initial time split between Reading and Allentown offices, transitioning to full-time in Reading, PA. The mission of the center is to deliver best-in-class therapy for those suffering from injuries, accidents, and pain-related conditions. The ideal candidate will be detail-oriented, passionate about helping others, and create a welcoming environment. Responsibilities include working closely with medical professionals, patient check-in, confirmation calls, following up on no-shows, acquiring and uploading paperwork, and other administrative tasks. Effective communication, reliability, and a willingness to learn and adapt are essential. A bachelor's degree in a health-related field and bilingual Spanish skills are highly preferred.

Requirements

Bachelor's degree in a health-related field (preferred).
Ability to learn office operations from front desk to patient clinical care.
Familiarity with EHR systems.
Ability to learn and operate an EHR (Electronic Health Records System).
Ability to effectively communicate with in-office personnel, patients, and other company members.
Ability to take and follow direction from supervisors.
Must have reliable car transportation and be able to commute to Reading, PA and Allentown, PA.
Team-oriented attitude with a willingness to support the clinical team and learn various aspects of the office.
Knowledge of treating patients in the injury and accident space (preferred).
Authorization for background check and completion of required documents prior to onboarding.
Candidate must reside in Pennsylvania.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Create a welcoming environment for patients and greet them upon arrival.
Maintain knowledge of field concepts and practices.
Manage patient check-in and paperwork, check-out, and scheduling within the EHR system.
Follow up with patients regarding no-shows or cancellations.
Answer and direct phone calls.
Retrieve patient records.
Call for PIP or case status updates.
Make detailed notes in the EHR system.
Obtain patient records.
Follow sanitary protocols.
Clean exam rooms and the main office area as needed.
Help grow the patient base and practice through exceptional care and service.
Communicate effectively with office staff and supervisors.
Learn and execute documentation standards for different providers.
Learn and execute sterilization protocols and injection prep.
Learn how to operate a fluoroscopic c-arm machine.
Learn how to oversee patients during in-office rehabilitative exercises.
Perform other duties as needed by the office.