Urgent Care Assistant Clinical Manager

Evergreen Family Medicine•Roseburg, OR

6d•$23 - $30•Onsite

About The Position

Evergreen Family Medicine is hiring an Assistant Clinical Manager for its urgent care setting. The role supports the Clinical Manager in coordinating and supervising nursing and support staff, patient care, schedules, payroll tasks, staff development, performance evaluation, and hiring. It helps implement safety and quality standards, policies, procedures, nursing protocols, and standing orders, while ensuring prompt patient evaluation and adherence to legal scopes of practice. The position also includes auditing shift documentation and duties, reconciling scheduled-medication records, and managing urgent care supplies. The position includes CCMA duties such as gathering patient histories and vital signs, documenting and reporting patient information, providing first aid and life-support care as directed, administering medications and performing clinical procedures within the employee’s scope of practice and under appropriate direction or supervision, assisting with procedures, performing in-house laboratory work, preparing specimens, and entering or reviewing orders in the EHR. The employee helps maintain patient flow, accurate records, economical use of supplies, and a clean, safe work environment. Evergreen Family Medicine serves outpatient needs through clinics in Roseburg, Sutherlin, and Myrtle Creek, Oregon. The organization is a drug-free workplace; candidates offered employment must pass a pre-employment drug screen and background check. Evening and weekend shifts are required. The role involves frequent walking and use of hands, occasional sitting and stooping, kneeling, or crouching, and standing or walking 60% of the time, sitting 30%, and lifting up to 35 pounds 10% of the time. The employee must be able to withstand physical and emotional stress.

Requirements

At least 1 year of lead or supervisor experience.
At least 5 years of experience as a CCMA or a higher-level clinical certificate.
Strong leadership skills.
Critical thinking and problem-solving skills, including sound judgment and the ability to assess information, consider alternatives, and make recommendations.
Interpersonal skills and tact in working with patients, physicians, and employees.
Integrity, honesty, and ethical conduct.
Knowledge of common illnesses and diseases, commonly prescribed medications, and medical terminology.
Team-building skills, including encouraging cooperation and working with others to achieve goals.
Ability to communicate effectively orally and in writing.
Ability to work evening and weekend shifts.
Ability to perform the stated physical duties, including standing or walking for 60% of the time, sitting for 30%, and lifting up to 35 pounds for 10% of the time; frequent walking and hand use; occasional sitting, stooping, kneeling, or crouching; and withstanding physical and emotional stress.
Ability to perform clinical duties within the employee’s certificate or license and legal scope of practice.

Responsibilities

Maintain confidentiality in accordance with HIPAA regulations and Evergreen Family Medicine policies, and comply with departmental standards and applicable state and federal regulations.
Communicate professionally with coworkers, managers, and patients, and foster collaborative working relationships across departments and with clinical and administrative staff.
Plan, schedule, coordinate, and assign work; set goals and priorities for urgent care nursing and support staff.
Supervise assessment, planning, implementation, and evaluation of patient care in the assigned urgent care setting.
Assess resources, patient needs, workflow, and acuity to determine staffing assignments.
Support staff education, orientation, job-related training, and development opportunities.
Help resolve employee and patient conflicts or problems.
Coordinate performance evaluation activities, monitor and document performance, provide feedback, and formally evaluate employees in relation to performance and training.
Assist with development and implementation of interview and hiring processes.
Implement safety and quality improvement standards, procedures, policies, and protocols; help develop and recommend procedures, nursing protocols, and standing orders.
Provide instructions for special clinical or health procedures and for the use and maintenance of new equipment.
Maintain acceptable personnel productivity and help plan provider and nursing staff schedules to ensure adequate coverage.
Assist the Clinical Manager with payroll tasks, including time corrections and payroll reports.
Audit shift paperwork and employee documentation in the EMR, and ensure opening and closing duties are completed.
Ensure scheduled medications are accessed under dual custody and the narcotics log is balanced and reconciled at shift end; immediately notify the Clinical Manager of discrepancies.
Oversee ordering of medical and clerical supplies and maintain appropriate urgent care stock while minimizing overstocking.
Notify the Clinical Manager of policy deviations and ensure Evergreen policies, protocols, and procedures are followed.
Ensure patients are evaluated and treated promptly by staff and providers, while working within the employee’s legal scope of practice.
Use slower periods for activities that support Evergreen Family Medicine’s needs, such as stocking, copying, organizing, and cleaning.
Take vital signs and obtain patient medical history and medication information; collect, communicate, and document patient data accurately and promptly.
Provide first aid and life-support care as directed by a provider or signed protocol; observe, document, and report patient conditions, injuries, and treatment, including adverse reactions.
Administer medications and perform intravenous procedures within personal scope of practice and under appropriate provider direction, delegation, or supervision.
Set up and assist with clinical procedures, and perform procedures such as suture removal, ear lavage, phlebotomy, splinting, and in-house laboratory testing within scope and under appropriate direction or supervision.
Prepare laboratory specimens according to urgent care protocols and laboratory specifications.
Gather relevant information from sources such as pharmacies, primary care providers, specialty offices, emergency department notes, and family members.
Operate clinical equipment such as EKG, AED, ZOLL, bladder scanner, and ultrasound equipment.
Promote economical use of supplies and learn internal workflows to support timely patient flow.
Maintain a clean, neat, and safe environment for patients and staff in accordance with policies and protocols.
Input or review orders, prescriptions, referrals, and consults in the EHR as directed by a provider, and accurately document known allergies.
Demonstrate proficiency in essential medical assistant duties and skills after training is complete.
Perform other duties as assigned.