Mgr - Clinical (Urgent Care)

Reid Health•Baltimore, MD

14h

About The Position

The Clinical Manager is responsible for the daily clinical and administrative operations of three assigned practice locations. Reporting to the Service Line Director, this position provides direct supervision and leadership to clinical and front-office staff, ensuring efficient practice operations, high-quality patient care, regulatory compliance, and consistent operational standards. The Clinical Manager supports service line objectives through effective personnel management, resource coordination, performance monitoring, and continuous process improvement while fostering a culture of accountability, collaboration, patient safety, and service excellence. The position oversees practice operations, staffing and scheduling, employee development, patient access and workflows, compliance, resource management, and performance improvement across the assigned locations. The manager may provide direct clinical or administrative support within their professional qualifications and scope of practice as needed.

Requirements

Graduate of an accredited school of practical nursing (LPN), or clinical experience may be considered in lieu of LPN education/licensure for a Medical Assistant.
At least 3 years of clinical experience in a practice or clinic setting.
Indiana and/or Ohio Licensed Practical Nurse licensure, unless qualifying clinical experience is considered in lieu of LPN licensure.
BLS certification.

Responsibilities

Provide day-to-day clinical and operational leadership for three assigned practice locations, ensuring safe, efficient, high-quality, patient-centered care aligned with organizational standards.
Directly supervise clinical and administrative staff, including staffing, scheduling, attendance management, performance evaluations, coaching, employee development, and corrective action.
Support the Service Line Director in implementing strategic priorities, operational initiatives, service line goals, and organizational performance expectations.
Oversee daily practice operations, including patient access, registration, scheduling, clinical workflows, patient flow, provider support, and coordination of clinical and administrative services.
Evaluate staffing needs and coordinate personnel assignments and resources across locations based on patient volumes, provider schedules, operational demands, and productivity expectations.
Lead employee onboarding, orientation, training, competency validation, and ongoing professional development.
Promote employee engagement, teamwork, accountability, and professional growth through communication, mentoring, performance feedback, and resolution of staff concerns.
Serve as the primary operational resource and escalation point for staff, providers, and patients; address routine concerns and escalate significant issues to the Service Line Director as appropriate.
Collaborate with providers, interdisciplinary teams, and organizational leadership to support communication, coordinated patient care, and consistent operational practices.
Monitor clinical and administrative processes, including patient triage, diagnostic testing, referrals, prior authorizations, patient communication, documentation, and follow-up.
Oversee Epic workflows, documentation accuracy, results management, insurance verification, charge capture, payment collection, and related revenue cycle activities.
Monitor compliance with clinical protocols, quality standards, patient safety practices, infection prevention requirements, regulatory guidelines, and organizational policies through observation, audits, and performance review.
Identify opportunities for improvement, implement standardized workflows, and evaluate outcomes to enhance efficiency, patient satisfaction, staff performance, and quality of care.
Ensure the maintenance and availability of clinical supplies, equipment, laboratory resources, and practice environments.
Promote responsible use of human, financial, and material resources, including staffing productivity, supply management, operational expenses, and cost-conscious decision-making.
Assist the Service Line Director with budget monitoring, operational reporting, productivity analysis, staffing recommendations, and service line initiatives.
Maintain a leadership presence across assigned locations, proactively identifying operational needs, supporting staff and providers, and ensuring accountability.
Provide direct clinical or administrative support within professional qualifications and scope of practice as needed to maintain coverage, continuity of care, and operational efficiency.
Address patient concerns and service recovery opportunities while promoting compassion, professionalism, patient safety, and service excellence.
Ensure compliance with confidentiality requirements, applicable laws and regulations, organizational policies, and professional conduct standards.
Perform additional duties as assigned by the Service Line Director.