Urgent Care Assistant Clinical Manager

Evergreen Family Medicine•Roseburg, OR

About The Position

Evergreen Family Medicine is seeking an Assistant Clinical Manager for its urgent care setting. The role supports the Clinical Manager in coordinating nursing and support staff, supervising patient-care processes, maintaining safe and efficient clinic operations, and ensuring compliance with Evergreen policies, protocols, and applicable regulations. The position also carries Certified Clinical Medical Assistant (CCMA) duties, including assisting with patient assessment and treatment, clinical procedures, laboratory work, documentation, and patient flow, within the employee’s scope of practice and under appropriate provider direction, delegation, or supervision. The Assistant Clinical Manager helps maintain staffing and workflow, staff education and performance processes, payroll tasks, supply levels, required shift documentation, and medication-access controls. The employee is expected to protect patient confidentiality, communicate and collaborate professionally, support safety and quality improvement, and promptly notify the Clinical Manager of policy deviations or discrepancies. Evergreen Family Medicine provides outpatient services including urgent care, family practice, women’s health, occupational health, and school-based telehealth. The organization is a drug-free workplace; candidates offered employment must pass a pre-employment drug screen and background check.

Requirements

At least 1 year of experience as a lead or supervisor.
At least 5 years of experience as a CCMA, or a higher-level clinical certificate.
Strong critical-thinking and problem-solving skills, including evaluating information, using sound judgment, and making recommendations.
Interpersonal tact to work effectively with patients, physicians, and employees.
Integrity, honesty, and understanding of the organizational impact of ethical conduct.
Knowledge of common illnesses and diseases, commonly prescribed medications, and medical terminology.
Team-building ability, including encouraging cooperation, trust, group identity, and shared goal achievement.
Strong leadership skills.
Ability to work evening and weekend shifts.
Ability to withstand physical and emotional stress.
Ability to meet the physical demands of the role, including standing or walking 60% of the time, sitting 30%, and lifting up to 35 pounds 10% of the time.
Ability to perform clinical duties within personal certificate or license scope and under required provider direction, delegation, or supervision.
Candidates offered employment must pass a pre-employment drug screen and background check.

Responsibilities

Maintain confidentiality in accordance with HIPAA regulations and Evergreen Family Medicine policies.
Follow departmental standards, policies, and applicable state and federal regulations.
Communicate professionally with coworkers, managers, and patients, and promote collaboration among departments, providers, administration, and medical staff.
Plan, schedule, coordinate, and assign work; establish goals and priorities for urgent care nursing and support staff.
Supervise assessment, planning, implementation, and evaluation of patient care in the assigned urgent care setting.
Assess resources, patient needs, workflow, and acuity to guide staffing assignments.
Assist with staff education, orientation, job-related training, and professional development opportunities.
Assist in resolving employee or patient conflicts and problems.
Participate in developing and administering performance evaluations; monitor and document performance, provide feedback, and formally evaluate employees in relation to performance and training.
Assist with interviewing and hiring processes.
Implement safety and quality improvement standards and develop procedures that support compliance.
Implement and interpret policies and procedures; assist with recommending and coordinating new nursing-staff procedures.
Develop and implement nursing protocols and standing orders within applicable nursing guidelines.
Provide instructions for special clinical or health procedures and the use and maintenance of new equipment.
Maintain personnel productivity at acceptable levels.
Assist the Clinical Manager with work schedules for providers and nursing staff to ensure adequate coverage for safe, appropriate patient care.
Assist the Clinical Manager with payroll duties, including time corrections and payroll reports.
Audit shift paperwork, review employee documentation completion in the EMR, and ensure opening and closing duties are completed.
Ensure access to scheduled medications is handled in dual custody and the narcotics log is balanced and reconciled at the end of each shift; note discrepancies and immediately notify the Clinical Manager.
Oversee ordering of urgent care medical and clerical supplies and maintain appropriate stock levels while minimizing overstock.
Enforce Evergreen policies, protocols, and procedures, and notify the Clinical Manager of policy deviations.
Work within the legal scope of the employee’s certificate or license.
Ensure patients are evaluated and treated promptly by staff and providers.
Use nonproductive periods for activities that support future clinic needs, such as stocking, copying, organizing, and cleaning.
Administer first aid and life-support care as directed by a provider or signed protocol.
Obtain patient vital signs, medical history, and medication information; collect, communicate, and accurately document patient data in a timely manner.
Observe, record, and report patient conditions or injuries and treatment provided to the assigned provider; report adverse reactions when applicable.
Administer medications and perform intravenous procedures, such as IV starts, within personal scope of practice and under appropriate provider direction, delegation, or supervision.
Set up and assist with procedures such as pelvic exams, laceration repairs, abscess incision and drainage, toenail removal, and nasal cautery, within scope and under appropriate provider oversight.
Perform procedures such as suture removal, ear lavage, phlebotomy, splinting, and ace wrap application, within scope and under appropriate provider oversight.
Perform in-house laboratory procedures, including strep, mono, hemoccult, urine HCG, and urine dip testing, within scope and under appropriate provider oversight.
Prepare laboratory specimens according to urgent care protocols and laboratory specifications.
Provide personal assistance, medical attention, emotional support, and other care to patients and others as appropriate.
Gather pertinent information from relevant sources, including pharmacies, primary care and specialty offices, emergency department notes, and family members.
Operate and navigate clinical equipment such as EKG, AED, ZOLL, bladder scanner, and ultrasound equipment.
Promote economical use of supplies and learn internal patient-flow systems to support timely care.
Maintain a clean, neat, and safe work environment in accordance with policies and protocols.
Work in the urgent care point position by entering or reviewing orders, prescriptions, referrals, and consults in the EHR as directed by a provider, in a timely manner.
Follow prescription control and refill procedures and accurately document known allergies in the EHR.
After training, demonstrate proficiency in the essential duties and skills typically required of medical assistants in urgent care.
Perform other duties as assigned.