Clinical Capacity & Workforce Planning Lead
About The Position
Sunrise Group is hiring a Clinical Capacity & Workforce Planning Lead within Clinical Operations to ensure it has enough licensed and credentialed providers in the right states to meet patient demand and support growth. The role owns provider supply strategy across all 50 states, translating growth plans into provider needs and ensuring providers are recruited, licensed, credentialed, and onboarded in time to meet demand. The Lead partners with Growth, HR, and Credentialing & Licensing to forecast demand, time hiring, and prioritize licensing. The role also oversees daily coverage, including provider leave approvals and calendar availability. Using dashboards and capacity forecasts, the Lead builds systems that influence patient access, provider workload, service continuity, revenue, and expansion into new states. This is a capacity architecture role focused on solving operational challenges and building scalable systems. Sunrise Group describes its mission as making sleep disorder diagnosis and care easier to access. The company offers an autonomous, impactful role in a fast-moving, collaborative environment and is part of an international team across the US, France, and Belgium.
Requirements
- At least 3 years of experience in clinical operations, workforce planning, scheduling management, or recruitment/licensing coordination.
- Strong analytical and systems-thinking skills.
- Confidence making decisions that balance human and business needs.
- Excellent communication skills and ability to align Growth, HR, and Credentialing teams around shared priorities.
- Exceptional organizational and stakeholder-management skills.
- Genuine interest in sleep, health, and helping people understand and improve their well-being.
Nice To Haves
- Knowledge of US provider licensing and credentialing, including state licenses, compacts, and payer enrollment.
- Experience in high-growth or fast-paced environments.
Responsibilities
- Partner with Growth to understand target states, expansion timelines, and expected patient volumes.
- Translate growth plans into provider needs by state, license type, and timing.
- Build and maintain a state-by-state provider supply plan covering current coverage, gaps, and pipeline.
- Flag when growth plans exceed available or planned provider capacity.
- Define hiring needs by state and partner with HR to launch recruitment of appropriately licensed providers.
- Coordinate with credentialing and licensing teams to prioritize applications based on growth priorities.
- Track the provider pipeline from offer through licensing, credentialing, and first available appointment.
- Work with the provider team to monitor new hires’ onboarding readiness, including training, system access, and scheduling setup, and act on blockers.
- Identify the most efficient license strategy to support expansion.
- Analyze provider utilization by state.
- Identify bottlenecks and demand surges early.
- Forecast when additional providers are needed.
- Monitor appointment wait times and coverage gaps.
- Review and approve provider leave requests while ensuring minimum service coverage.
- Ensure clinical calendars are open in line with demand forecasts.
- Coordinate with Care Coordination to minimize patient impact during provider absences.
- Monitor daily coverage gaps and escalate when service levels are at risk.
Benefits
- Meaningful work that directly improves people’s lives.
- Annual team offsite.
- Comprehensive medical, dental, and vision benefits.
- Free One Medical membership.
- 401(k) with company match.
- 20 days of PTO, 10 paid holidays, and 80 hours of paid sick leave.
- Monthly phone and internet stipend.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
