Clinical Business Operations Specialist

University of Miami•Miami, FL

1d•Hybrid

About The Position

The University of Miami/UHealth Department of Medicine is hiring a full-time Clinical Business Operations Specialist in Miami. This hybrid role serves as a lead to Clinical Business Operations Representatives and facilitates prompt resolution of highly complex problems related to pre- and post-care in daily clinical operations. The specialist also performs administrative and receptionist functions, including answering incoming calls, managing patients efficiently, and acquiring necessary patient care information and records. The role requires courteous, efficient, and professional service to patients while ensuring adherence to divisional and departmental service standards. The position guides and supports Clinical Business Operations Representatives, assists with training and continuous improvement, and helps manage expectations surrounding pre- and post-patient care. It also involves reviewing patient and clinical information, handling calls and visitors, coordinating with colleagues, maintaining confidentiality, and following University and unit-level policies and procedures. Duties may be expanded as necessary.

Requirements

High school diploma or equivalent.
Minimum 3 years of relevant experience.
Skill in data entry with minimal errors.
Ability to communicate effectively in oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

Assist the department in managing expectations surrounding pre- and post-patient care.
Provide guidance and support to Clinical Business Operations Representatives and assist with training and continuous improvement.
Obtain or review patient demographic information, insurance information, and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple departmental telephones; triage incoming calls, respond to questions, direct calls, and document messages in appropriate software.
Greet visitors and callers, handle inquiries, and direct them to appropriate employees.
Work cooperatively with fellow employees to solve problems and support the smooth and efficient flow of the practice.
Provide coverage for co-workers’ responsibilities when assigned or as needed.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information.
Adhere to University and unit-level policies and procedures and safeguard University assets.