Clinical Business Operations Specialist

University of Miami•Miami, FL

1d•Onsite

About The Position

The University of Miami/UHealth Department of Medicine is hiring a full-time Clinical Business Operations Specialist in Miami. The Specialist serves as a lead to Clinical Business Operations Representatives and helps resolve highly complex issues related to pre- and post-care in daily clinical operations. The role also performs administrative and receptionist duties, including answering calls, managing patients efficiently, and obtaining necessary patient care information and records. The Specialist assists patients courteously and professionally and ensures adherence to divisional and departmental service standards.

Requirements

High school diploma or equivalent.
At least 3 years of relevant experience.
Skill in data entry with minimal errors.
Ability to communicate effectively orally and in writing.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or collaboratively.
Commitment to the University’s core values.

Responsibilities

Assist the department in managing expectations surrounding pre- and post-patient care.
Guide and support Clinical Business Operations Representatives, including assisting with training and continuous improvement.
Obtain or review patient demographic and insurance information and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple department telephone lines, triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greet visitors and callers, handle inquiries, and direct them to appropriate employees.
Work cooperatively with colleagues to solve problems and support the smooth and efficient operation of the practice.
Provide coverage for co-workers’ responsibilities when assigned or needed.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain the confidentiality of all information.
Follow University and unit-level policies and procedures and safeguard University assets.