Clinical Behavioral Health Intake Coordinator (On-Site)

BTST Services • Lanham, MD

7d • Onsite

About The Position

BTST Services is seeking an organized and compassionate Behavioral Health Intake Coordinator to help new clients successfully begin services. In this position, you will serve as a key connection between clients, referral partners, providers, and internal clinical teams. The ideal candidate has experience in healthcare administration, behavioral health, patient access, referrals, insurance authorization, or care coordination. We provide training on BTST’s programs, systems, and intake procedures.

Requirements

• High school diploma required; associate or bachelor’s degree preferred.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Microsoft Office Suite and EMR systems.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

• Experience in healthcare administration, behavioral health, patient access, referrals, insurance authorization, or care coordination.

Responsibilities

• Receive and process new behavioral-health referrals.
• Communicate with clients, families, referral partners, and providers.
• Verify insurance eligibility and benefits.
• Process initial and concurrent service authorizations.
• Review referral documentation for accuracy and completeness.
• Create and maintain client records in the electronic health record.
• Coordinate client assignments with clinical providers.
• Track referral progress and provide timely status updates.
• Follow up on missing documents, signatures, and insurance information.
• Maintain accurate intake reports and support departmental quality reviews.

Benefits

• 401k plan with company contribution according to plan requirements
• Flexible Spending Account and Dependent Flexible Spending Account
• Health Insurance Benefits with employer contribution
• 100% Employee Paid Voluntary Benefits
• 100% Employee Sponsored Benefits
• Company Sponsored Employee Assistance Program (EAP)
• Company Sponsored $25k Basic Life Insurance Policy
• Partnerships with select colleges/universities (tuition discounts, scholarships, etc.)
• Paid Time Off
• Referral Program
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Referral program
• Disability insurance
• 401(k) matching
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED