Intake Representative - Behavioral Health

Trinity Health

1d • Onsite

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Intake Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide front line support to the Outpatient Psychiatry and Counseling Center through the performance of phone screenings, assigning prospective patients to therapists and physicians, and patient phone calls. Assists with maintenance of the intake database and monthly reports on intake activity.

Requirements

• High School Diploma or GED.
• Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment.

Nice To Haves

• Course work in insurance/billing, medical practice education or seminars are all preferred.

Responsibilities

• Serve as the first point of contact for patients by phone.
• Provides intake services to callers requesting outpatient mental health, chemical dependency or psychoeducational services.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and other patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Partner with providers and office teams to create a seamless patient experience.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• A mission-driven organization dedicated to serving communities across Southeast Michigan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED