BEHAVIORAL HEALTH INTAKE COORDINATOR
Lorain County Health & Dentistry•Lorain, OH
•Onsite
About The Position
Lorain County Health & Dentistry is seeking a compassionate and organized Behavioral Health Intake Coordinator to serve as the first point of contact for patients seeking behavioral health and psychiatry services. This role is responsible for patient intake, screening, scheduling, care coordination, and supporting access to timely, high-quality behavioral health care within an integrated healthcare setting.
Requirements
- High school diploma or equivalent.
- Two years of experience in healthcare, behavioral health, or patient access.
- Strong communication, customer service, and organizational skills.
Nice To Haves
- Associate's or Bachelor's degree in a related field.
- FQHC or integrated care experience.
- Experience with NextGen or other EHR systems.
- Bilingual Spanish, preferred.
Responsibilities
- Manage behavioral health referrals and patient inquiries.
- Conduct intake screenings and collect demographic, insurance, and clinical information.
- Schedule behavioral health and psychiatry appointments.
- Coordinate referrals, waitlists, and same-day access when appropriate.
- Identify urgent situations and follow crisis intervention protocols.
- Provide compassionate, trauma-informed support to patients and families.
- Maintain accurate documentation and patient records in the EHR.
- Support quality improvement initiatives and patient engagement efforts.
Benefits
- Competitive Compensation
- Paid Holidays
- Generous Paid Time Off (PTO)
- Health, Dental, and Vision Insurance
- Prescription Coverage
- Employer Paid Life Insurance
- Employer Paid Short- and Long-Term Disability
- 401(k) Retirement Plan
- Giving back, outreach, and true advocacy to the patient community we serve.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
