Clinical Assistant- Office Support Services- Per Diem

Guthrie Enterprise•Corning, NY

1d•Onsite

About The Position

The Clinical Assistant provides both clinical and administrative support within an outpatient practice. This position works closely with providers, patients, and care teams to deliver high-quality patient care while maintaining efficient office operations. Responsibilities include obtaining patient information, assisting with examinations, coordinating care, scheduling appointments, and supporting day-to-day clinical activities. The Office Support Services positions support patient registration, scheduling, insurance verification, phone communications, and coordination between patients and clinical teams. You'll be the first impression for patients As a Patient Service Specialist, you help create a welcoming and positive experience for patients by greeting them, scheduling appointments, answering questions, and helping them navigate their care journey. This role is essential to delivering Guthrie's commitment to patient-centered care. Performs duties of a clinical and clerical nature. Maintains records and applies knowledge and skills to run a full functioning office for one or more Providers in Clinic. Assists professional staff by performing routine duties in caring for patients.

Requirements

High School Diploma or equivalent.
Knowledge of medical terminology
ability to communicate
excellent customer service skills a must.
Must be dependable, professional, flexible and able to multi‐task.

Responsibilities

Interviews patient to obtain medical history.
Determines vital signs, (weight, temperature, blood pressure, etc) and documents in the patient’s medical record.
Assists provider during exam and treatment.
Directs patient to examination room and prepares patient for examination and treatment.
Performs liaison duties between patients, Providers, hospital staff, etc.
Process ancillary reports and all other patient results to the provider for review and assists with patient communication.
Responsible for greeting patients and updating various pertinent information into the patient’s medical record.
Routes patient after exam to proper area for visit completion.
May be required to do phlebotomy.
May perform high level disinfection, based on departmental equipment
Answers telephones and schedules patient appointments.
Takes messages of a medical nature (requests for prescription refills, test results, etc).
Performs other clerical functions as necessary.
Exhibits good telephone etiquette.
Quotes patient self‐pay balances at time of scheduling.
Informs patients of their financial obligations.
Directs patients to the patient representative for assistance with their account.
Applies principles of disinfection/sterilization/disease transmission/universal precautions as per clinic and manufacturer guidelines.
Assists in maintaining appropriate level of supplies.
Attends and participates in Department meetings, along with contributing to department/office goals.
Become familiar with ICD‐9 and CPT coding.
Cleans, stocks, and prepares exam rooms.
Coordinate patient appointments for X‐ray, CT scans, Physical Therapy, etc. as ordered by the providers.
Assists with obtaining and processing referral and pre‐certification requirements.
Maintains confidentiality, respect and consideration of patients and others.
Applies Guthrie values (patient centeredness, teamwork, excellence) when performing daily tasks.
Maintains equipment according to manufacturer guidelines and clinic policies and procedures.
Performs and documents quality control on equipment as required.