Clinical Assistant - Dermatology

Mayo Clinic • Jacksonville, FL

2d

About The Position

The Clinical Assistant facilitates patient visits and supports healthcare providers by anticipating and responding to patient needs and requests from the care team. The role coordinates details of patient visits so providers can focus on patient care, including daily activities in a multispecialty medical practice, preparing patients, completing pre-examination record information, and managing the flow of patient materials.

The Clinical Assistant obtains or verifies patient demographics, advises patients about scheduling delays or changes, and serves as a direct patient contact and resource. The role also performs clerical duties, including processing prior authorizations through fax or online requests and handling appointment communications and related materials.

Requirements

• High school diploma or GED.
• Two years of customer service experience, such as administrative, physician's office, appointment scheduler, clinical assistant, patient service representative, or imaging assistant.
• Basic Life Support (BLS) certification.
• Computer skills, including Windows-based applications and intranet/internet use, and ability to keyboard.
• Ability to work independently, stay goal-directed, and demonstrate strong organizational skills.
• Ability to multitask without compromising quality.
• Strong verbal and written communication, including telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate credibly and confidently with individuals and small groups.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication.
• Ability to develop innovative and creative solutions to problems.
• Friendly, positive attitude, energy, and drive in performing daily responsibilities.
• Flexibility and adaptability to a changing work environment, including ongoing maintenance of job-related skills and activities.
• Applicants without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.

Nice To Haves

• Associate's degree and coursework in a healthcare-related field, such as Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist, or comparable.

Responsibilities

• Coordinate patient-visit details and daily activities in a multispecialty medical practice.
• Prepare patients and complete pre-examination record information.
• Manage the flow of patient materials.
• Obtain or verify patient demographics.
• Advise patients of scheduling delays or changes and direct relevant information to appropriate individuals.
• Serve as a direct contact and resource for patients.
• Process prior authorizations, including fax and online requests.
• Process patient appointment communications and related materials.
• Anticipate and respond to patient needs and requests from the healthcare team.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Competitive compensation and comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED