Clinical Assistant - Dermatology

Mayo Clinic • Jacksonville, FL

2d

About The Position

The Clinical Assistant in Dermatology facilitates patient visits and supports health care providers by anticipating and responding to patient needs and requests from the health care team. The role coordinates details of patient visits so providers can focus on patient care, including daily activities in a multispecialty medical practice, patient preparation, completion of pre-examination record information, and management of patient materials. The Clinical Assistant obtains or verifies patient demographics, advises patients and appropriate staff about scheduling delays or changes, and serves as a direct patient contact and resource. Related clerical duties include processing prior authorizations through fax or online requests and handling patient appointment communications and related materials.

Mayo Clinic describes its employee offering as including competitive compensation, comprehensive benefits, continuing education, and advancement opportunities. The posting lists medical plan options, dental coverage or a reimbursement account, vision coverage, HSA and FSA options for eligible expenses, and a competitive retirement package.

Requirements

• High school diploma or GED.
• Two years of customer service experience, such as administrative, physician's office, appointment scheduler, clinical assistant, patient service representative, or imaging assistant experience.
• Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
• Computer skills, including Windows-based applications and intranet/internet use, and ability to keyboard.
• Ability to work independently, be goal directed, and demonstrate strong organizational skills.
• Ability to multitask effectively without compromising quality.
• Strong verbal and written communication skills, including telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate credibly and confidently with individuals and small groups.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication.
• Ability to develop innovative and creative solutions to problems.
• Friendly, positive attitude, energy, and drive in performing daily responsibilities, while conveying an impression that reflects favorably upon the Department of Nursing.
• Flexibility and ability to adapt to a changing work environment and maintain job-related skills and activities.
• Basic Life Support (BLS) certification.

Nice To Haves

• Associate's degree and coursework in a healthcare-related field, such as Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist, or comparable.

Responsibilities

• Facilitate patient visits and support health care providers by anticipating and responding to patient needs and health care team requests.
• Coordinate patient visit details, including daily activities of care providers in a multispecialty medical practice.
• Prepare patients and complete pre-examination record information.
• Manage the flow of patient materials.
• Obtain or verify patient demographics.
• Advise patients and appropriate individuals about scheduling delays or changes.
• Serve as a direct contact and resource for patients.
• Perform related clerical duties, including processing prior authorizations by fax or online requests.
• Process patient appointment communications and related materials.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED