Clinical Assistant Lead
About The Position
The Clinical Assistant Lead (CAL) works under the direct supervision of and in close collaboration with the Director of Clinical Operations (DCO) and/or Clinical Operations Manager (COM). The role provides exceptional customer service and serves as frontline support for Clinical Assistants (CAs), including answering questions, prioritizing tasks, and working with the supervisor to ensure timely completion of work. The CAL trains and teaches new and existing Clinical Assistants as assigned. The position also supports proactive, team-based care and performs day-to-day operational and clerical duties for the clinical team.
Requirements
- High school diploma or equivalent education required.
- Medical terminology required.
- Current BLS/BCLS certification required and must be approved under AHA guidelines. Online certification is acceptable if hands-on training has been completed and supporting documentation can be provided.
- Excellent reading, verbal, and written communication skills required.
- Proficiency in word processing, internet navigation, and email required.
- POCT attestation, with training provided by the WCCHC Lab Quality Supervisor, must be uploaded in Relias for Covid Response assistance and support.
Nice To Haves
- A minimum of two years of experience working in a medical setting preferred.
- Customer service experience preferred.
- Certified Nurse Assistant certification preferred.
Responsibilities
- Provide exceptional customer service.
- Serve as frontline support for Clinical Assistants by answering questions and helping prioritize tasks.
- Work with the supervisor to ensure timely work completion.
- Train and teach new and existing Clinical Assistants as assigned.
- Support proactive, team-based care.
- Perform day-to-day operational and clerical duties for the clinical team.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
