Clinical Assistant II
About The Position
Under general supervision in an outpatient clinical setting, the Clinical Assistant II performs routine administrative and clerical support to assist patients and medical staff with registration, scheduling, and patient greetings. The role relays incoming telephone messages to providers and other departments and works effectively with healthcare providers to help ensure patients are treated according to established quality-of-care standards. The position requires compliance with hospital policies and procedures, including Service Standards and the Code of Conduct, as well as applicable Joint Commission requirements involving patient care and rights, cultural sensitivity, safety, teamwork, ongoing education, communication, and quality and safety programs. This is a 40-hour-per-week, day-shift position in the Pediatrics Monterey PCHA department. It is not remote eligible. The stated hourly compensation range is $25.00 to $30.00; actual salary may depend on education, experience, skills, location, abilities, internal equity, and market data.
Requirements
- High school diploma or equivalent; a bachelor's degree may be substituted for the work experience requirement.
- One year of work experience.
- Knowledge of computer systems and software used in the functional area.
- Ability to prioritize multiple tasks and handle a high volume of interactions, including phones and patients.
- Ability to communicate clearly orally and in writing and follow oral and written instructions.
- Ability to solve problems and identify solutions.
- Ability to interact with diverse patients and families and demonstrate customer service with patients, families, and staff, including in high-volume and stressful situations.
- Ability to plan, organize, prioritize, work independently, and meet deadlines.
Nice To Haves
- Experience in a medical office.
- Knowledge of medical terminology.
- Knowledge of ICD-9 and CPT coding and billing regulations.
Responsibilities
- Answer multi-line phones, screen and route calls, and take messages for clinic staff and physicians.
- Schedule and edit appointments for new and returning patients with physicians.
- Schedule consultations with other clinics or physicians as needed.
- Greet patients, direct patients and visitors to the waiting room, and communicate unexpected delays.
- Collect patient demographic and insurance data.
- Determine and document the need for signatures for conditions of registration.
- Identify and obtain services requiring authorization and follow the appropriate process for the payer type.
- Inform new and returning patients about authorization and payment.
- Collect and post co-pays.
- Obtain required signatures.
- Maintain records in accordance with guidelines.
- File and retrieve chart documents.
- Print and use scheduling reports.
- Retrieve and prepare patient charts.
- Perform other duties as assigned.
- Follow hospital policies and procedures, Service Standards, Code of Conduct, and applicable Joint Commission requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
