Clinical Assistant, Genetics Clinic – Temporary Full-Time (1.0) (until August, 2027)

CHEO • Ottawa, ON

3d • CA$26 - CA$32 • Onsite

About The Position

CHEO is a global leader in pediatric health, transforming from a 20th-century acute care hospital into a 21st-century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for digitization, CHEO combines excellence in clinical care, research, and education. The Research Institute is dedicated to world-class research across a wide range of children's health concerns. CHEO has been recognized as Canada's best health-care employer by Forbes and a top employer in the National Capital Region for multiple consecutive years. This temporary full-time position (until August, 2027) involves supporting the Clinical Assistant role within the Genetics Clinic, under the supervision of a clinical provider, to enhance clinic flow and efficiency. The role requires occasional light physical activity and average manual dexterity.

Requirements

• Criminal Record Check (Essential)
• Bachelor’s Degree in Science or a health-related field, preferably in Genetics, Biology or experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic/experience required (Essential)
• Bilingualism (English/French) (Essential)

Nice To Haves

• Previous experience in a clinical setting
• Demonstrated knowledge of genetics principles and theory
• Demonstrated outstanding organizational skills, time management, attention to detail, ability to manage competing priorities, critical thinking
• Demonstrated excellent written and verbal communication skills
• Demonstrated ability to work independently and in a dynamic and fast-paced team environment
• Demonstrated computer and word processing skills
• Demonstrated Basic office and clerical skills
• Demonstrated accuracy and attention to detail
• Demonstrated flexible approach to work demands
• Demonstrated initiative and ability to adjust priorities
• Demonstrated working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety.

Responsibilities

• Create new patient profiles in EPIC.
• Register patients in Cadence (Epic Hyperspace) in accordance with registration standards.
• Schedule/re-schedule new and follow up patients from work queues according to priority and wait times.
• Prepare and complete pre-visit information including collection and organization of relevant medical records and lab reports, drawing pedigrees, data entry into relevant programs, organizing test requisition forms and drafting visit notes.
• Assist during patient visit to scribe notes, provide French translation if bilingual.
• Review available genetic testing options with awareness of test cost, detection rate, health insurance coverage considerations, etc.
• Print lab specific requisitions/forms.
• Coordinate requisitions as required by the clinical provider, ensuring all information is complete and accurate.
• Provide instructions, directions and information to patients and families (e.g. about sample collection, Clinic contact information, expected turnaround times).
• Consent patients and families to research studies.
• Submit completed out of province (OOP) approval requests, Ontario Breast Screening Program forms, test requisitions and research enrollment forms for processing by the appropriate parties.
• Schedule indicated procedures (e.g. amniocentesis and chorionic villus sampling).
• Track tests, OOP approval requests and procedures ordered, and contact laboratories when results are overdue.
• Contact patients to provide reminders if testing has not been initiated by the patient.
• Communicate low risk/normal results.
• Draft any necessary follow-up documentation.
• Perform administrative work (file, photocopy, mail, fax, etc.).
• Conduct literature searches.
• Attend team meetings to provide updates regarding clinic workflows.
• Monitor Epic work queues associated with primary area of work to ensure quality and advise clinical team of wait times.
• Document telephone and email discussions with patients in Epic for clinical provider review and sign off.
• Respond to patient and laboratory inquiries in consultation with clinical provider.
• Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
• Perform other related duties as required.

Benefits

• competitive salary
• comprehensive benefits package
• unique culture that fosters dedication, communication, respect and teamwork
• place where your opinions will be respected, contributions valued and your initiatives rewarded
• family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
• chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
• support for continued education and learning
• potential for a relocation reimbursement benefit
• truly unique work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level