Clinical Area Manager

Inogen•Chicago, IL

13d•$75,000 - $90,000

About The Position

The Clinical Area Manager (CAM) is a field-based clinical role responsible for creating clinical demand for Inogen therapy through physician engagement, clinical education, and qualified referral growth in an assigned territory. The position focuses on educating physicians, sleep specialists, care teams, and DME staff while helping qualified patients reach the appropriate fulfillment path. The CAM is channel-agnostic: patients may choose any DME, and CAMs must not direct or steer patients to a specific provider. DME revenue, pricing, and contracting are owned by the Area Sales Manager. The position is responsible for the Chicago market. Candidates must reside within the assigned territory, preferably in the Chicago area. The CAM develops territory plans using claims and market data, maintains CRM records, follows referrals through to patient start, and works with the Area Sales Manager or Customer Care to address barriers. The CAM completes onboarding and earns certification within three months through observed mastery, performance results, and a written capstone, with field coaching from the Lead, Clinical Success Enablement.

Requirements

Bachelor’s degree or equivalent experience.
At least 3 years of experience in respiratory, sleep, medical device, or clinical field roles.
Experience engaging physicians and care teams in the field.
Intermediate proficiency in Microsoft Office and CRM; Salesforce is preferred.
Current and active driver’s license with a clean DMV record and evidence of auto insurance.
Ability to manage a territory independently, including planned overnight travel.
Clinical knowledge of respiratory, oxygen, and/or sleep therapy, and physician and DME workflows.
Persistence and follow-through in pursuing opportunities to a clear outcome.
Ability to translate clinical evidence into compelling, audience-tailored conversations that move customers to action.
Commercial judgment, including identifying decision-makers, prioritizing high-value accounts, and adapting quickly.
Clinical consultation and in-service delivery skills.
Ability to plan a territory from data and use CRM to plan and track work.
Coachability, including seeking feedback and acting on it.
Strong integrity and sound judgment in a regulated environment.
Excellent oral and written communication skills.

Nice To Haves

Active clinical or related credential, such as RRT, CRT, RN, RPSGT, RST, or AE-C.
Experience in DME, HME, or payer environments.
Established relationships in the assigned geography.

Responsibilities

Build and grow relationships with pulmonologists, sleep physicians, sleep labs, primary care providers, and other high-value referral sources, including office managers, referral coordinators, and clinical staff.
Deliver compliant clinical education, product demonstrations, and in-services to build clinical confidence in Inogen therapy.
Generate qualified referrals and route them according to approved routing rules and patient choice.
Build and execute a territory plan from claims and market data, with approval from the Regional Director.
Work priority accounts at the defined call frequency using pod-based territory coverage.
Include oxygen and mask therapy conversations within existing targeting and capacity.
Follow referrals through to patient start and escalate barriers to the Area Sales Manager or Customer Care.
Educate DME branch staff in the territory about appropriate patient identification and Inogen therapy, consistently across DMEs.
Keep account, activity, and referral records current in the CRM at the point of work.
Complete the CAM onboarding program and earn CAM certification through observed mastery, performance results, and a written capstone.
Share field insights and effective practices with Clinical Success to strengthen the CAM playbook.
Conduct all activities in accordance with Inogen policy, the Anti-Kickback Statute, and patient-choice requirements; never direct or steer patients to a specific DME.