Vascular Area Clinical Service Manager (California)

Medtronic • Sacramento, CA

4d

About The Position

The Vascular Area Service Manager collaborates with Peripheral Vascular and other key stakeholders to develop, coordinate, and execute service strategies that support short- and long-term business objectives in the assigned area. The role leads clinical support activities and programs, identifies and addresses service opportunities, aligns resources with business priorities and customer demands, and works with sales and clinical teams to deliver customer value, clinical guidance, and strong patient care across hospital, clinic, and other care settings.

The manager provides direction and leadership to clinical employees, including recruiting, hiring, developing, motivating, and retaining talent. The role supports employee performance and development, drives service and business goals, and oversees operational discipline, including scheduling, inventory, expenses, credentialing, documentation, and required training. This position reports directly to the Area Director and operationally to the National Service Director.

Requirements

• Bachelor’s degree in engineering, life sciences, healthcare, nursing, exercise physiology, or business, plus at least 5 years of successful healthcare or field clinical/sales support professional experience; or an advanced degree plus at least 3 years of relevant experience.
• At least 2 years of experience directly managing employees in a healthcare organization.
• For a baccalaureate degree earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
• For roles below Principal level, unrestricted U.S. work authorization is required at hire and throughout employment.

Nice To Haves

• Demonstrated business acumen.
• Experience in a healthcare-related discipline.
• Ability to learn and understand technical aspects of the business.
• Ability to manage, coach, and develop managers and employees.
• Critical and strategic thinking skills and ability to execute strategy.
• Medtronic experience in a role interacting with the PVH Vascular field organization.
• Knowledge of the local cardiac customer base.
• Knowledge of PVH Vascular service coverage requirements for implants and follow-ups.
• Experience in sales, marketing, training, healthcare, technical services, or related areas in the medical device industry.

Responsibilities

• Lead area and district clinical support activities and programs to optimize resources, deliver customer value, and provide clinical guidance.
• Identify service opportunities using analytics and clinical specialist field visits, and address them through coaching or measurable projects.
• Coordinate with district, territory, and area sales leaders to schedule vascular procedures and clinical support effectively.
• Collaborate with sales teams and stakeholders to execute strategies supporting service-related business objectives.
• Lead changes that strengthen PVH Vascular acumen, adoption of expanded solutions, and customer engagement.
• Recruit and hire Vascular Clinical Specialists and maintain a strong, diverse talent bench for future hiring.
• Partner with the sales team on service initiatives and provide service assessments through periodic business reviews and QSRs.
• Align service resources with business priorities and customer demands in collaboration with area and district leadership.
• Partner with the National Service Director, Area Sales Directors, and Vascular DMs to achieve business objectives, execute PVH Vascular strategies, and meet implant, revenue, and expense goals.
• Drive cross-Vascular support for key PVH programs and needs.
• Ensure timely documentation of clinical service activities, including daily Salesforce.com entries for case coverage and customer-facing non-procedure activities in My Events.
• Provide ongoing feedback, coaching, performance reviews, goal-setting and development discussions, and corrective actions to direct reports as needed.
• Coach and motivate employees to achieve service, implant, and revenue goals, and support their clinical and professional development.
• Partner with the DM to foster a positive, respectful, and collaborative work environment.
• Lead aligned area districts in executing service goals and objectives and manage the service team to deliver technical expertise and support implant and revenue goals.
• Communicate PVH Vascular, area, and district vision, goals, and activities.
• Oversee business discipline in sales support, inventory/OPC, credentialing, expense management, data privacy, pending purchase orders, warranty credits, and required training.
• Ensure efficient and effective use of inventory, expenses, and assets, and apply Customer Focused Quality concepts.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Global well-being program
• Incentive plans, including a Sales Incentive Plan
• 401(k) plan with employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
• Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums

What This Job Offers

• Job Type: Full-time
• Career Level: Manager