Clinical Area Manager

Inogen•Louisville, KY

18d•$75,000 - $90,000•Onsite

About The Position

The Clinical Area Manager (CAM) is a field-based clinical role responsible for creating clinical demand for Inogen therapy through physician engagement, clinical education, and qualified referral growth in the Louisville/Lexington market. Candidates must reside within the assigned territory, preferably in the Louisville/Lexington areas, to provide effective customer coverage and territory management. The CAM educates physicians, sleep specialists, care teams, and DME staff, and helps qualified patients reach the appropriate fulfillment path. The role is channel-agnostic: patients may choose any DME, and the CAM must not direct or steer them to a specific DME. DME revenue, pricing, and contracting are owned by the Area Sales Manager. The CAM completes an onboarding program and earns CAM certification within three months through observed mastery, performance results, and a written capstone, with field coaching from the Lead, Clinical Success Enablement. The position requires independent territory management, use of claims and market data to plan work, and planned overnight travel. Activities must comply with Inogen policy, the Anti-Kickback Statute, and patient-choice requirements.

Requirements

Bachelor’s degree or equivalent experience.
At least 3 years of experience in respiratory, sleep, medical device, or clinical field roles.
Experience engaging physicians and care teams in the field.
Intermediate proficiency in Microsoft Office and CRM; Salesforce is preferred.
Current and active driver’s license with a clean DMV record and evidence of auto insurance.
Clinical knowledge of respiratory, oxygen, and/or sleep therapy, and physician and DME workflows.
Persistence and follow-through in pursuing opportunities to a clear outcome.
Ability to translate clinical evidence into compelling, audience-tailored conversations that move customers to action.
Commercial judgment, including identifying decision-makers, prioritizing high-value accounts, and adapting quickly.
Clinical consultation and in-service delivery skills.
Ability to plan a territory from data and use CRM to plan and track work.
Coachability, including seeking feedback and acting on it.
Strong integrity and sound judgment in a regulated environment.
Excellent oral and written communication skills.
Ability to manage a territory independently, including planned overnight travel.
Must reside within the assigned Louisville/Lexington territory.

Nice To Haves

Active clinical or related credential, such as RRT, CRT, RN, RPSGT, RST, or AE-C.
Experience in DME, HME, or payer environments.
Established relationships in the assigned geography.

Responsibilities

Build and grow relationships with pulmonologists, sleep physicians, sleep labs, primary care providers, and other high-value referral sources, including office managers, referral coordinators, and clinical staff.
Deliver compliant clinical education, product demonstrations, and in-services that build clinical confidence in Inogen therapy.
Generate qualified referrals and route them according to approved routing rules and patient choice.
Build and execute a territory plan using claims and market data, subject to Regional Director approval.
Work priority accounts at the defined call frequency using pod-based territory coverage.
Include oxygen and mask therapy conversations within existing targeting and capacity.
Follow referrals through to patient start and escalate barriers to the Area Sales Manager or Customer Care.
Educate DME branch staff in the territory on appropriate patient identification and Inogen therapy, consistently across DMEs.
Keep account, activity, and referral records current in the CRM at the point of work.
Complete the CAM onboarding program and earn CAM certification through observed mastery, performance results, and a written capstone.
Share field insights and effective practices with Clinical Success to strengthen the CAM playbook.
Conduct all activities in accordance with Inogen policy, the Anti-Kickback Statute, and patient-choice requirements, without directing or steering patients to a specific DME.