Clinical Applications Support Analyst - Radiant/Cupid

Sanford Health•Marshfield, WI

1d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The candidate will be part of a fast-paced technology EMR team that supports Epic Radiant and Cupid modules. The candidate should be self-driven, able to work through change efficiently, and able to gather and analyze data independently. The Clinical Applications Support Analyst will support Epic Radiant and Cupid applications. Clinical experience in radiology and/or cardiology is preferred. The role requires the ability to research, analyze and make recommendations for application workflow improvements and create and analyze reports using multiple reporting mechanisms. The position utilizes a Tier Two/high level of customer service while promoting and participating in the team approach. The role requires strong problem-solving and critical thinking skills, as well as excellent time management and prioritization skills. Training presentation techniques and skills are necessary. Proficient verbal and written communication skills and efficient use of Microsoft Office software are required. A positive attitude and superior customer service skills are essential. The role requires a skill level needed to become proficient in Sanford assigned applications as well as a basic knowledge of other Sanford applications. The position requires demonstration of basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. Skillful in adapting to change, adjusting to new or changing assignments, processes, and people. Identifies and considers alternative approaches to situations or problems. A willingness to maintain active knowledge in the area of specialty to maintain current clinical practice and end-user perspectives.

Requirements

Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty preferred.
Previous experience in Information Technology is preferred.
Depending upon location, be licensed/registered/certified in a clinical field within Sanford’s footprint.
Information Technology (IT) certification should be obtained within six months of date of hire.
IT certification must be completed within three attempts of certification testing.
Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date.
Renewal guidelines per discipline.

Nice To Haves

Clinical experience in radiology and/or cardiology preferred.
Previous experience in Information Technology is preferred.

Responsibilities

Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice.
Use data to support clinical decision-making and identify desired outcomes.
Support Epic Radiant and Cupid applications.
Research, analyze and make recommendations for application workflow improvements.
Create and analyze reports created using multiple reporting mechanisms.
Utilize Tier Two/high level of customer service while promoting and participating in the team approach.
Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work.
Adapt to change, adjust to new or changing assignments, processes, and people.
Identify and consider alternative approaches to situations or problems.
Maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives.