Clinical Applications Support Analyst - Inpatient

Sanford Health • Sioux Falls, SD

22h • Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Clinical Applications Support Analyst - Inpatient role involves gathering, analyzing, designing, developing, modifying, testing, implementing, evaluating, and maintaining clinical information technologies to support clinical practice. This position will use data to support clinical decision-making and identify desired outcomes. The analyst will research, analyze, and make recommendations for application workflow improvements, and create and analyze reports using multiple reporting mechanisms. This role requires a high level of customer service, promoting and participating in a team approach, and possessing strong problem-solving, critical thinking, time management, and prioritization skills. Proficiency in training presentation techniques, verbal and written communication, and Microsoft Office software is essential. A positive attitude and superior customer service skills are expected. The analyst must gain proficiency in assigned Sanford applications and possess basic knowledge of other Sanford applications. Basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies are required in daily work. Adaptability to change, adjusting to new or changing assignments, processes, and people, and identifying alternative approaches to situations or problems are key. A willingness to maintain active knowledge in the area of specialty to stay current with clinical practice and end-user perspectives is also necessary.

Requirements

• Possess strong problem solving and critical thinking skills.
• Possess excellent time management and prioritization skills.
• Training presentation techniques and skills.
• Proficient verbal and written communication skills.
• Efficient use of Microsoft Office software.
• A positive attitude and superior customer service skills.
• Skill level needed to become proficient in Sanford assigned applications as well as a basic knowledge of other Sanford applications.
• Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work.
• Skillful in adapting to change.
• Adjusts to new or changing assignments, processes, and people.
• Identifies and considers alternative approaches to situations or problems.
• A willingness to maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives.
• Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty preferred.
• Previous experience in Information Technology is preferred.
• Depending upon location, be licensed/registered/certified in a clinical field within Sanford’s footprint.
• Information Technology (IT) certification should be obtained within six months of date of hire.
• IT certification must be completed within three attempts of certification testing.
• Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date.
• Renewal guidelines per discipline.

Nice To Haves

• Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty.
• Previous experience in Information Technology.

Responsibilities

• Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice.
• Use data to support clinical decision-making and identify desired outcomes.
• Research, analyze and make recommendations for application work flow improvements.
• Create and analyze reports created using multiple reporting mechanisms.
• Utilize Tier Two/high level of customer service while promoting and participating in the team approach.
• Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work.
• Adapt to change, adjust to new or changing assignments, processes, and people.
• Identify and consider alternative approaches to situations or problems.
• Maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree