Clinical Applications Analyst - Ambulatory

Essentia Health • Duluth, MN

1d • Remote

About The Position

Provides a variety of services and high level support for the analysis of mid complexity projects along with the support and maintenance of EHR applications that are affected. Successfully leads initiatives and projects with other staff. Subject matter expert in assigned applications and works to develop a breadth of knowledge across applications. Develops, implements, and presents educational programs for end users. Responsibilities include mid complexity issues; acting as the liaison between customer and support staff to resolve issues; understanding and adhering to service provider/customer chain of accountability that ultimately leads to the patient. This position must be highly responsive to customers and show an aptitude for the translation of customer requirements into feasible options within the application. Duties also include planning and implementing technology learning programs, and assessing users during technology learning programs for successful competence. Works under general supervision.

Requirements

• Bachelor’s degree in Information Services, Business, Healthcare or related field of study.
• OR Associates degree and 2 years of experience in Information Services, Business Services or Healthcare.
• OR 4 years of experience in Information Services, Business Services or Healthcare.
• Must be highly responsive to customers.
• Must show an aptitude for the translation of customer requirements into feasible options within the application.

Responsibilities

• Provides a variety of services and high level support for the analysis of mid complexity projects along with the support and maintenance of EHR applications that are affected.
• Successfully leads initiatives and projects with other staff.
• Subject matter expert in assigned applications and works to develop a breadth of knowledge across applications.
• Develops, implements, and presents educational programs for end users.
• Acts as the liaison between customer and support staff to resolve issues.
• Understands and adheres to service provider/customer chain of accountability that ultimately leads to the patient.
• Translates customer requirements into feasible options within the application.
• Plans and implements technology learning programs.
• Assesses users during technology learning programs for successful competence.

Benefits

• medical, dental, vision, life, and disability insurance
• supplemental options
• 401(k) plan with employer contributions
• training, tuition reimbursement, and educational programs
• flexible scheduling
• generous time off
• wellness resources focused on your physical, mental, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level