Clinical Applications Consultant - Transfusion/Blood Bank - Southeast Territory

Werfen • Atlanta, GA

11d • $90,000 - $120,000 • Remote

About The Position

Werfen is seeking a Clinical Applications Consultant responsible for ensuring total customer satisfaction within the Werfen installed base. The consultant performs instrument installations, validations or verifications, and training on Werfen analyzers; provides ongoing clinical and technical support and customer education; and advises customers on regulatory requirements and compliance. The territory covers Georgia, eastern Alabama, and northern Florida. The role also involves supporting customers and accounts outside the assigned territory as directed by the Clinical Applications Manager.

The position requires a minimum of 2–3 years of work experience in a laboratory or clinical setting and an associate degree in Medical Technology, Respiratory Therapy, Nursing, or a related scientific discipline. A bachelor’s degree is preferred. Candidates with prior laboratory experience such as MT, MLT, or MLS experience will be highly considered; certified SBB candidates are desired. The role requires approximately 80% travel and is marked remote.

Requirements

• Associate degree in Medical Technology, Respiratory Therapy, Nursing, or a related scientific discipline.
• Minimum of 2–3 years of work experience in a laboratory or clinical setting.
• Strong computer skills, including Word, Excel, and PowerPoint.
• Fluency in English.
• Ability to work efficiently under pressure and meet deadlines.
• Technical proficiency and knowledge.
• Strong planning and organizational skills.
• Effective written and verbal communication skills, including the ability to communicate with people at varying levels of an organization.
• Problem-solving skills.
• Ability to collaborate and execute work in a team environment.
• Ability to present complex technical concepts to customer staff at varying levels, including physicians.

Nice To Haves

• Bachelor’s degree.
• Previous laboratory experience as a Medical Technologist (MT), Medical Laboratory Technician (MLT), Medical Laboratory Scientist (MLS), or similar.
• Certified SBB.
• Project management skills or experience.

Responsibilities

• Perform Werfen instrument installations, validations/verifications, and training inside and outside the assigned territory as directed by the Clinical Applications Manager.
• Coordinate the instrument go-live process with internal and customer stakeholders.
• Ensure total customer satisfaction and maintain the installed base within the assigned territory.
• Provide customer clinical and technical support and education, including instruction on proper operation and clinical use of Werfen products.
• Maintain a high level of technical knowledge and competency regarding Werfen products and services, and develop similar competency regarding competitive systems.
• Maintain comprehensive knowledge of regulatory requirements.
• Maintain knowledge and competency regarding Data Management Systems, including presales and post-sales support.
• Identify opportunities to further penetrate the current Werfen installed base and grow revenue within assigned accounts.
• Assist Sales Consultants with lead generation through presales and post-sales support, as applicable.
• Perform product demonstrations.
• Participate in seminars, workshops, and convention exhibit activities as requested by management.
• Develop and maintain an account list and call on each account at required frequencies.
• Maintain Werfen customer databases and Property Accountability Documents.
• Manage and control the personal travel and expense budget.
• Prepare forecasts and other monthly reports as required by management.
• Comply with all regulatory, including ISO-mandated, policies, procedures, and work requirements.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan with employer match.
• Paid vacation and sick leave.
• Sales roles are eligible to participate in a commission plan.
• Management and select professional roles are eligible for a performance-based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree