Clinical Application Support Specialist II- RO

GE HealthCare

7d•$70,400 - $105,600

About The Position

This position is in GE Healthcare's MIM Software business, which provides vendor-neutral imaging software to standardize workflows and simplify complex clinical scenarios. Leading global healthcare organizations use MIM® for precise, personalized patient care. As a Clinical Application Support Specialist (CASS), you will be the first point of contact for customers, responsible for supporting their needs by responding to inquiries to resolve software issues or configuration requests, and delivering personalized training. The CASS must be organized, motivated, remain calm under pressure, and demonstrate empathy. We are seeking an individual with clinical Radiation Oncology experience and a passion for helping others to join our world-class support team and provide an effortless customer experience. Preference is for candidates located in MST and PST time zones, though all time zones will be considered.

Requirements

A background in radiation therapy, dosimetry, or in a support capacity for radiation oncology preferred.
3 + years of clinical or medical experience.
BS RT (T) or CMD Certification preferred but not required.
Strong written and verbal communication, organizational, and time management skills.
Ability to actively listen and anticipate customer needs with an empathetic mindset.
Strong analytical and critical thinking skills to provide unique solutions to complex customer issues.
Ability to work with a flexible schedule.
Must be legally authorized to work in the United States.

Nice To Haves

BS RT (T) or CMD Certification

Responsibilities

Learn specialized industry-specific software and apply this knowledge to support MIM customers.
Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support.
Facilitate training sessions for team members, along with cross-functional teams.
Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
Ensure customer satisfaction for every step of the customer’s support journey.
Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise.
Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience.
Contribute to departmental operational improvement initiatives.