Clinical Application Support Specialist II- NM

GE HEALTHCARE•Remote, OH

1d•$70,400 - $105,600

About The Position

This position is in GE Healthcare's MIM Software business, which provides vendor-neutral imaging software to standardize workflows and simplify clinical scenarios. MIM® is used by leading global healthcare organizations for precise, personalized patient care. As a Clinical Application Support Specialist (CASS), you will be the primary contact for customers, setting the tone for their experience. Your responsibilities include supporting customer needs by responding to inquiries to resolve software issues or configuration requests, and delivering personalized training. The ideal candidate will be organized, motivated, calm under pressure, and empathetic. We are seeking an individual with clinical Nuclear Medicine experience and a passion for helping others to join our world-class support team and contribute to an effortless customer experience. While candidates in all time zones will be considered, preference is given to those located in MST and PST time zones.

Requirements

A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred.
3 + years of clinical or medical experience.
CNMT Certification preferred but not required.
Strong written and verbal communication, organizational, and time management skills.
Ability to actively listen and anticipate customer needs with an empathetic mindset.
Strong analytical and critical thinking skills to provide unique solutions to complex customer issues.
Ability to work with a flexible schedule.

Responsibilities

Learn specialized industry-specific software and apply this knowledge to support MIM customers.
Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support.
Facilitate training sessions for team members, along with cross-functional teams.
Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
Ensure customer satisfaction for every step of the customer’s support journey.
Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise.
Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience.
Contribute to departmental operational improvement initiatives.