Clinical Application Support Specialist II- NM

GE HealthCare

1d•Remote

About The Position

This position is in GE Healthcare's MIM Software business, which provides vendor-neutral imaging software to standardize workflows and simplify clinical scenarios. MIM® software is used by leading global healthcare organizations for precise, personalized patient care. The Clinical Application Support Specialist (CASS) is the primary point of contact for customers, responsible for supporting their needs by responding to inquiries, resolving software issues, handling configuration requests, and delivering personalized training. The role requires an organized, motivated individual who can remain calm under pressure and demonstrate empathy. The ideal candidate will have clinical Nuclear Medicine experience and a passion for helping others to provide an effortless customer experience. While candidates in all time zones will be considered, preference is given to those located in MST and PST time zones.

Requirements

A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred.
3 + years of clinical or medical experience.
CNMT Certification preferred but not required.
Strong written and verbal communication, organizational, and time management skills.
Ability to actively listen and anticipate customer needs with an empathetic mindset.
Strong analytical and critical thinking skills to provide unique solutions to complex customer issues.
Ability to work with a flexible schedule.
Must be legally authorized to work in the United States.
Must successfully complete a drug screen.

Nice To Haves

Clinical Nuclear Medicine experience.
Passion for helping others.

Responsibilities

Learn specialized industry-specific software and apply this knowledge to support MIM customers.
Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support.
Facilitate training sessions for team members, along with cross-functional teams.
Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
Ensure customer satisfaction for every step of the customer’s support journey.
Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise.
Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience.
Contribute to departmental operational improvement initiatives.