Clinical and Safety Account Executive

ECRI • Doylestown, PA

5d • $109,922 - $124,762 • Remote

About The Position

The Clinical and Safety Account Executive markets, sells, manages, and supports delivery of ECRI healthcare consulting services from its safety management solutions portfolio. Services include medication error prevention and other ISMP solutions, culture of safety, clinical risk management, continuous quality improvement, human factors engineering, Patient Safety Organization and patient safety management solutions, root cause analysis, education, infection prevention and control, and other systems safety management solutions. The role leads generation, sales, service delivery, and client relationship management for U.S. acute and/or non-acute care provider clients, working alongside ECRI subject matter experts. It manages the sales process from target identification through agreement execution for new and repeat clients, and collaborates with other ECRI teams on marketing campaigns, sales tools, and mission-expansion activities.

The position operates remotely and requires travel of 50%. The salary range for new employees is $109,922.00–$124,761.50, based on background, experience, and skills. The role is full-time and day shift. A bachelor's degree in a relevant clinical or healthcare field is required; a graduate degree is preferred.

Requirements

• At least 5 years of healthcare consulting experience.
• At least 3 years of clinical and/or aging services solution-selling experience.
• Bachelor's degree in clinical engineering, nursing, allied health, and/or healthcare administration.
• Strong interpersonal skills and a customer-service focus.
• Ability to communicate effectively and work with professionals and departments across the healthcare field.
• Demonstrated capability in consulting service development, management, and delivery to clients.
• Excellent written and verbal communication skills.
• Independent problem-solving and decision-making skills.
• Ability to multitask, maintain attention to detail, and meet competing deadlines.
• Ability to quickly assimilate new technological and administrative methods and processes in an interdisciplinary environment with changing demands and priorities.
• Proficiency with Microsoft Office 365, including Excel, Word, and PowerPoint.
• Ability to travel; the role lists a 50% travel percentage.

Nice To Haves

• Graduate degree in clinical engineering, nursing, allied health, and/or healthcare administration.
• Experience preparing proposals, managing projects, and developing services and solutions.
• Experience working for a U.S. healthcare provider in risk and quality, risk and safety, clinical operations, or the aging services provider sector.
• Understanding of management principles and clinical operations and their application in hospitals and other healthcare settings, including aging services and facilities.
• Certified Professional in Healthcare Quality (CPHQ).
• Certified Professional in Patient Safety (CPPS).
• Associate - Infection Prevention and Control (a-IPC), Certified in Infection Control (CIC), and/or Long-Term Care Certification in Infection Prevention (LTC-CIP).
• Nursing or medical professional certification.
• Certification in Professional Aging Services Risk Management.

Responsibilities

• Sell and provide healthcare consulting services in patient safety, human factors engineering, infection prevention, medication error prevention, and/or aging services.
• Explain Total Systems Safety and how a systems approach can help healthcare organizations work toward eliminating preventable harm.
• Monitor regulatory, federal, accreditation, and evidence-based developments affecting client needs and priorities.
• Conduct detailed research and on-site assessments with ECRI subject matter experts to develop solutions and plans addressing client needs.
• Collaborate with health economists and marketing staff to develop and maintain return-on-investment evidence for healthcare leaders.
• Prepare accurate, well-written, and defensible client deliverables covering services such as human factors engineering, patient safety, ISMP and infection prevention solutions, training, culture-of-safety surveys, and clinical and safety risk assessments.
• Maintain client contact throughout projects, ensure timely completion within client expectations, resolve client needs, and sustain strong client relationships.
• Work across healthcare provider departments and executive call points, including risk, quality, patient safety, medical, nursing, pharmacy, clinical operations, infection prevention, and aging services leadership.
• Cultivate new clients and projects; prepare and follow up on proposals, leads, and other business opportunities.
• Market consulting services and develop new business-generation methods with marketing staff and subject matter experts.
• Assess the marketplace and develop or modify products and services to meet client needs.
• Build and maintain client networks and deliver presentations to potential clients and groups.
• Coordinate sales strategies with sales leadership and subject matter experts; contribute to strategic, business-line, and budget planning.
• Develop professionally through reading, educational activities, professional organizations, and meetings to build relevant technical knowledge.
• Report proposals, revenue, project status, and lead-generation activity to sales leadership and provide ideas for improvements.
• Meet project timelines, deliverables, budgets, and quality standards, as well as annual business development and sales goals.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life, accidental death and dismemberment, and disability coverage.
• Employer-matching 403(b) retirement savings plan.
• Paid time off and holiday pay.
• Paid leave for parents.
• Tuition assistance.
• Employee assistance program.
• Access to LinkedIn Learning.
• Voluntary benefit programs, including accident insurance, identity theft insurance, and flexible spending accounts.
• 16 hours annually of paid volunteer time for preapproved ECRI Cares charities during normal business hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level