Clinical Analyst, Sole Mia

University of Miami • North Miami, FL

16d • Onsite

About The Position

The University of Miami Health System (“UHealth”) IT Department has an exciting opportunity for a full-time Clinical Analyst 2 to work at in Miami onsite at Sole Mia. The Clinical Analyst, Sole Mia works to ensure the clinical computer information systems in the UHealth system are working efficiently and effectively. The analyst provides further experience and knowledge to ensure all aspects of applications and systems development, build and implementation. The Clinical Analyst, Sole Mia may lead software upgrades and testing, analyze, define and apply technical knowledge to solve complex problems regarding clinical application systems. The Clinical Analyst, Sole Mia works closely with team members, staff and other personnel to further their understanding of objectives and requirements for the assigned clinical system. The analyst may be responsible for understanding change impacts, formulating strategies with key stakeholders, and addressing problems and challenges within the clinical information systems which may include software problems, hardware issues or network difficulties.

As a Clinical Analyst you will report to the Senior Manager and will be responsible for:
Providing oversight and leadership to Associate Clinical Analysts on the team
Implementing, building, and modifying the application
Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access
As a Clinical Analyst you will:
Serve as primary workflow support onsite contact for application end‐users.
Perform daily onsite rounding.
Design, develop, implement, and maintain the applications
Support all phases of testing including integrated testing, user acceptance testing, technical dress rehearsal, and document workflow design
Perform analysis of new releases and determine how they will impact workflow
Identify issues and work to resolve them
Provide day-to-day application support, evaluate and resolve service tickets, respond to telephone inquiries, implement requested application changes, and retrieve requested data in a timely manner
Communicate and coordinate system functionalities with the Epic EMR systems teams and Operations staff, including downtime procedure configuration, support, and functionality
Collaborate with trainers on application changes and new features to develop documentation and training strategies
Participate in on-call rotations and support
Maintain regular communication with team members and participate in weekly project team meetings
Review the status of projects and issues on an ongoing basis with leadership
Become knowledgeable about UHealth’s policies, procedures, and business operations
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

• Bachelor’s degree in relevant field required
• Minimum 3 years of relevant experience required preferably in healthcare or healthcare-related organization
• Previous operational, project management, and organizational skills preferred
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
• Any appropriate combination of relevant education, experience and/or certifications may be considered

Responsibilities

• Provides support for designated clinical application systems.
• Augments and facilitates the design, development, implementation of enhancements to existing business systems.
• Facilitates database conversions and performs system analysis.
• Creates end user documentation to include training materials and report writing/creation within the systems managed.
• Participates in operational workflow validation including requirements, specifications, and gaining end user acceptance.
• Responsible for leading software upgrades and testing from an application perspective to include test plan creation and validation.
• Coordinates software updates and changes, reviews and tests each new release, and reports application system testing results.
• Performs periodic checks to ensure that data is entered and retrieved correctly and that all regulations regarding confidentiality and security are being followed.
• Understands change impacts and resistance and formulate strategies with key stakeholders to address impacts and build commitment.
• Provides support for designated application systems.
• Augments and facilitates the design, development, implementation of enhancements to existing business systems.
• Facilitates database conversions and performs system analysis.
• Trains customers on applications/reports/solutions as required.
• Manages Service Level Agreements (SLA) breaches by meeting with customers.
• Maintain appropriate and professional communication with business owners and end users.
• Assists user management in setting priorities within that functional area.
• Adheres to UHealth IT standards.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Providing oversight and leadership to Associate Clinical Analysts on the team
• Implementing, building, and modifying the application
• Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access
• Serve as primary workflow support onsite contact for application end‐users.
• Perform daily onsite rounding.
• Design, develop, implement, and maintain the applications
• Support all phases of testing including integrated testing, user acceptance testing, technical dress rehearsal, and document workflow design
• Perform analysis of new releases and determine how they will impact workflow
• Identify issues and work to resolve them
• Provide day-to-day application support, evaluate and resolve service tickets, respond to telephone inquiries, implement requested application changes, and retrieve requested data in a timely manner
• Communicate and coordinate system functionalities with the Epic EMR systems teams and Operations staff, including downtime procedure configuration, support, and functionality
• Collaborate with trainers on application changes and new features to develop documentation and training strategies
• Participate in on-call rotations and support
• Maintain regular communication with team members and participate in weekly project team meetings
• Review the status of projects and issues on an ongoing basis with leadership
• Become knowledgeable about UHealth’s policies, procedures, and business operations

Benefits

• medical
• dental
• tuition remission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level