CCA Clinical Administrative Lead-Medical Assistant-REMOTE-OVERNIGHT

Cooper University Hospital•Cherry Hill, NJ

10d•$23 - $37•Remote

About The Position

THIS POSITION IS REMOTE AND OVERNIGHT. HOURS ARE 8:00PM to 6:00AM or 10:00PM to 8:00AM. Must be local to Camden, NJ area. Must be able to attend a few weeks of training in person for 2-3 weeks. MUST BE A CERTIFIED MEDICAL ASSISTANT. 3-5 years’ experience in customer service with the ability to exercise sound administrative judgement when needed, a forward thinker and embrace innovation to creatively solve problems and serve as the subject matter expert for Cooper 365 customer service and Primary Care Services. He/she assumes responsibility to ensure access to care is met within the Cooper Integrated Specialist Network. The clinical/admin lead is the liaison for the clinicians, work with patients to check in/out, schedule appointments when needed and work in baskets as required. This role will be involved in both the clinical and administrative areas including assisting clinicians with patient care, and handling clerical, environmental, and organizational tasks. The CCA Clinical/Admin lead will provide remote/in person MA support to provide vitals, assist with patients’ questions, ordering bloodwork script for clinicians. Responsible for maintaining EHR database, registration of patients, printing/uploading documents for visits and ensuring patient completes them. After visit ensure scanning and uploading of documents into the EHR program as needed. This role is a remote position, however, could require in person depending upon departmental need. The Clinical Administrative Lead handles all Cooper 365 phone matters. This position will be responsible for providing both remote check-in/out and MA services in the Cooper365 model. This role requires ALL recertifications, referrals, and prior authorizations to be completed in a timely manner. Processing record requests through MRO processing all new patient contracts and questions as needed. This role is responsible for processing and/or printing incoming faxes through OnBase/fax and routing to provider for signatures or information. To ensure proper uploading into chart and category in a timely and efficient manner. Provides information to patients so they may fully utilize and benefit from the clinical services. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Must have excellent time management, leadership aptitude, and organizational skills. Must be able to work independently. Excellent listening and communication skills are required. Excellent escalation skills in handling customer complaints independently and assist clinicians with patient escalations. Must have experience with an EHR, computer skills, knowledge of patient scheduling and scheduling templates. Have the ability to work independently, creatively problem solve, and have a MA certification. Must be compassionate and establish effective relationships. Knowledge of medical terminology required. Experience with hospital outpatient registration. This role is for Cooper 365 24/7 and must be flexible, willing to work 12-hour shifts and holidays. Provides customer service while interacting with patients, referring to offices, and team members over the phone, TH, or via electronic communication. Work with clinicians and patients to schedule appointments Must have efficient analytical skills, and computer literacy to manage tasks well. Strong medical terminology and EHR Liaison for the clinicians and work directly with patients to schedule appointments, check-in/out administrative duties as assigned Provide MA support to include vital screening, requests when needed. Responsible for maintaining EHR database, confirming appointments, printing documents for visits and ensuring patient completes them. Resolve conflicts in the best possible manner and handle phone calls accordingly Responsible for providing both check-in/out and MA services. The Administrative Clinical Lead handles all Cooper 365 phone matters. ALL recertifications, referrals, and prior authorizations to be completed Develop the processes to run and manage efficiently. Resolve conflicts in the best possible manner. Should also demonstrate leadership and team-building skills. Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management system Delivers an exceptional experience to patients, customers and physicians/clinicians in a consistent and timely manner. Oversee all scanning of documents, CDL physicals, and management of medication samples. Processing all new patient contracts and questions Responsible to ensure all paperwork is aligned to make sure collections are consistent in terms of monthly/semi-annually, and/or annually based on agreements. Excellent escalation skills in handling customer complaints independently and assist clinicians with patient escalations. All other duties as assigned

Requirements

Certified Medical Assistant (CMA)
3-5 years of experience in customer service
Ability to exercise sound administrative judgment
Forward thinker and embrace innovation to creatively solve problems
Excellent time management, leadership aptitude, and organizational skills
Ability to work independently
Excellent listening and communication skills
Excellent escalation skills in handling customer complaints independently
Experience with an EHR
Computer skills
Knowledge of patient scheduling and scheduling templates
Ability to work independently, creatively problem solve
Compassionate and able to establish effective relationships
Knowledge of medical terminology
Experience with hospital outpatient registration
Flexible, willing to work 12-hour shifts and holidays
Efficient analytical skills
Computer literacy
Strong medical terminology
HS Diploma

Nice To Haves

Must be local to Camden, NJ area.
Must be able to attend a few weeks of training in person for 2-3 weeks.

Responsibilities

Serve as the subject matter expert for Cooper 365 customer service and Primary Care Services.
Ensure access to care is met within the Cooper Integrated Specialist Network.
Act as a liaison for clinicians.
Work with patients to check in/out and schedule appointments.
Assist clinicians with patient care, and handle clerical, environmental, and organizational tasks.
Provide remote/in person MA support including taking vitals and assisting with patient questions.
Order bloodwork scripts for clinicians.
Maintain EHR database, register patients, and print/upload documents for visits.
Ensure patients complete necessary documents.
Scan and upload documents into the EHR program after visits.
Handle all Cooper 365 phone matters.
Provide remote check-in/out and MA services in the Cooper365 model.
Complete all recertifications, referrals, and prior authorizations in a timely manner.
Process record requests through MRO.
Process all new patient contracts and questions.
Process and/or print incoming faxes and route to provider for signatures or information.
Ensure proper uploading into chart and category in a timely and efficient manner.
Provide information to patients to help them fully utilize and benefit from clinical services.
Maintain working knowledge of regulatory standards and sustain these standards in daily operations.
Work with clinicians and patients to schedule appointments.
Provide MA support to include vital screening and requests when needed.
Maintain EHR database, confirm appointments, print documents for visits and ensure patient completes them.
Resolve conflicts in the best possible manner and handle phone calls accordingly.
Develop processes to run and manage efficiently.
Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management system.
Deliver an exceptional experience to patients, customers and physicians/clinicians in a consistent and timely manner.
Oversee all scanning of documents, CDL physicals, and management of medication samples.
Ensure all paperwork is aligned to make sure collections are consistent.
Assist clinicians with patient escalations.
Perform all other duties as assigned.