CCA Clinical Administrative Lead-Medical Assistant

Cooper University Hospital•Cherry Hill Township, NJ

11d•$23 - $37•Hybrid

About The Position

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey.

Requirements

Must be local to Camden, NJ area.
Must be able to attend a few weeks of training in person for 2-3 weeks.
MUST BE A CERTIFIED MEDICAL ASSISTANT.
3-5 years’ experience in customer service with the ability to exercise sound administrative judgement when needed.
Must have excellent time management, leadership aptitude, and organizational skills.
Must be able to work independently.
Excellent listening and communication skills are required.
Excellent escalation skills in handling customer complaints independently and assist clinicians with patient escalations.
Must have experience with an EHR, computer skills, knowledge of patient scheduling and scheduling templates.
Have the ability to work independently, creatively problem solve, and have a MA certification.
Must be compassionate and establish effective relationships.
Knowledge of medical terminology required.
Experience with hospital outpatient registration.
Must have efficient analytical skills, and computer literacy to manage tasks well.
Strong medical terminology and EHR knowledge.
High School Diploma
Must be a graduate of Medical Assistant Program
Must have a Medical Assistant Certification

Nice To Haves

Forward thinker and embrace innovation to creatively solve problems.

Responsibilities

Serve as the subject matter expert for Cooper 365 customer service and Primary Care Services.
Ensure access to care is met within the Cooper Integrated Specialist Network.
Act as the liaison for clinicians, work with patients to check in/out, schedule appointments, and work in baskets as required.
Assist clinicians with patient care, and handle clerical, environmental, and organizational tasks.
Provide remote/in person MA support to provide vitals, assist with patients’ questions, and ordering bloodwork script for clinicians.
Maintain EHR database, registration of patients, printing/uploading documents for visits and ensuring patient completes them.
Scan and upload documents into the EHR program after visits.
Handle all Cooper 365 phone matters.
Provide remote check-in/out and MA services in the Cooper365 model.
Complete all recertifications, referrals, and prior authorizations in a timely manner.
Process record requests through MRO.
Process all new patient contracts and questions.
Process and/or print incoming faxes through OnBase/fax and route to provider for signatures or information.
Ensure proper uploading into chart and category in a timely and efficient manner.
Provide information to patients so they may fully utilize and benefit from the clinical services.
Maintain working knowledge of regulatory standards and sustain these standards in daily operations.
Work with clinicians and patients to schedule appointments.
Provide MA support to include vital screening, requests when needed.
Confirm appointments, print documents for visits and ensure patient completes them.
Resolve conflicts in the best possible manner and handle phone calls accordingly.
Develop processes to run and manage efficiently.
Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management system.
Deliver an exceptional experience to patients, customers and physicians/clinicians in a consistent and timely manner.
Oversee all scanning of documents, CDL physicals, and management of medication samples.
Ensure all paperwork is aligned to make sure collections are consistent in terms of monthly/semi-annually, and/or annually based on agreements.
Handle customer complaints independently and assist clinicians with patient escalations.
All other duties as assigned.