Clinical Administrative Coordinator

UnitedHealth Group•Tampa, FL

9h•$18 - $32•Remote

About The Position

The Clinical Administrative Coordinator ensures established processes and protocols are completed, collaborates with care team members, delivers exceptional customer service, and supports clinical teams in meeting service and care delivery goals. The role is a full-time, 40-hour-per-week telecommute position based in Tampa, Florida, for candidates residing within 20 miles of Tampa. The regular schedule is Monday through Friday, with an eight-hour shift between 8:00 a.m. and 5:00 p.m. EST; occasional overtime may be needed. Training may last up to four weeks and follows a Monday-through-Friday, 8:00 a.m.–5:00 p.m. EST schedule. Local travel of up to 10% may be required for quarterly team meetings. Remote employees must maintain a dedicated, private work area, secure sensitive company documents, and have access to a UnitedHealth Group-approved high-speed internet connection or existing high-speed internet service. Remote work is subject to the company's Telecommuter Policy. The hourly pay range is $18–$32, based on factors including local labor markets, education, work experience, and certifications. UnitedHealth Group describes its mission as helping people live healthier lives and making the health system work better, and states its commitment to an inclusive workplace and equal employment opportunity.

Requirements

High school diploma/GED or equivalent work experience.
Must be at least 18 years of age.
At least 2 years of customer service experience analyzing and solving customer problems.
Ability to travel locally up to 10% to attend quarterly team meetings.
Intermediate proficiency with Microsoft Word, Microsoft Excel, and Microsoft Outlook, and ability to use multiple web applications.
Ability to work full time (40 hours per week), Monday through Friday, on an eight-hour shift between 8:00 a.m. and 5:00 p.m. EST; occasional overtime may be necessary.
Reside within 20 miles of Tampa, Florida.
Ability to keep company-sensitive documents secure, if applicable.
Must have a dedicated work area separated from other living areas that provides information privacy.
Must live in a location able to receive a UnitedHealth Group-approved high-speed internet connection or have existing high-speed internet service.
Ability to work independently and as part of a team, using good judgment and accountability.
Ability to work well with health care providers.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including the ability to convey information clearly and concisely and understand and interpret information from others.
Must adhere to UnitedHealth Group’s Telecommuter Policy when working remotely.
Must pass a drug test before beginning employment.

Nice To Haves

At least 2 years of experience working in the health care industry.
At least 2 years of experience working with medical terminology.
At least 1 year of experience working with Medicare and/or Medicaid services.
Work-at-home experience.
Experience working in a metrics-driven environment.
Knowledge of ICD-10 and CPT codes.

Responsibilities

Act as a subject matter expert for other team members.
Work with the clinical team to manage requests for services.
Manage member intake or admission/discharge information after notification.
Manage referral processing, including incoming and outgoing referrals and authorizations, intake, notification, and census roles.
Resolve inquiries from members and/or providers.
Complete special projects.
Perform other duties as assigned.

Benefits

Paid Time Off accrued starting with the first pay period, plus 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
401(k) Savings Plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution, subject to eligibility requirements.