Clinical Administrative Assistant - Outpatient Oncology @ Roswell

Wellstar Health System

About The Position

The Clinical Administrative Assistant supports physicians, advanced practice providers, clinical staff, and department leaders in an outpatient oncology setting. Working under the direction of a manager or supervisor, the role performs a broad range of administrative functions requiring independent judgment, initiative, organization, and discretion. Responsibilities include maintaining schedules, coordinating patient flow, handling medical records and orders, maintaining confidential information, and supporting departmental data and operational activities. The position requires attention to detail, strong organizational skills, the ability to multitask, and effectiveness in a fast-paced team environment.

Requirements

High school diploma or GED required; a bachelor's degree in another or related field is preferred.
At least 3 years of front-office and/or hospital experience required.
Effective telephone, verbal, email, and written communication skills.
Effective interpersonal relationship skills.
Calendar management, organization, and coordination skills.
Computer application skills.
Ability to gather and report information.
Ability to handle multiple projects simultaneously and set priorities.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to work under pressure and communicate and present information.
Ability to read, interpret, and apply hospital and department policies and procedures.
Ability to identify problems and organize and analyze information.
Ability to establish priorities and coordinate work activities.
Working knowledge of basic medical terminology.
Ability to maintain confidentiality.

Nice To Haves

Experience as an office coordinator supporting a physician’s office.
Bachelor's degree in another or related field.

Responsibilities

Provide specialized administrative support to physicians, APPs, and clinical staff.
Maintain physicians’ patient schedules and meetings, provide reminders about upcoming events, and identify barriers that may affect schedules.
Request and send patient medical records, follow up on requests, and scan required records into the EMR.
Assist APPs and clinical staff with requests that help maintain patient flow through the clinic.
Route telephone calls from patients, physicians, and other healthcare providers or facilities appropriately.
Review and assist with orders in EPIC/BEACON and obtain information required by providers.
Submit tissue testing to outside sources and follow up on submissions.
Prepare provider patient schedules for the following day.
Take and transcribe dictation and operate office equipment.
Maintain patient confidentiality and read and interpret medical orders.
Create and maintain spreadsheets for department data, information, requests, and supplies.
Manage documents and confidential matters according to policies and procedures.
Participate in department meetings, committees, and events.
Compile financial and statistical data and reports as assigned.
Review and monitor order transcription, reminder screens, scanning, and missing diagnostic and pathology reports.
Train staff on administrative assistant duties and medical records requests.
Coordinate inbound and outbound specimens, authorization, and referral work queues.
Sort and distribute daily mail.
Comply with Wellstar Health System policies, standards of work, and code of conduct, and perform other duties as assigned.