Clinical Administrative Assistant II - Rheumatic Disease
About The Position
The Clinical Administrative Assistant II supports the Rheumatic Disease department at Cleveland Clinic Main Campus by providing comprehensive administrative support to medical staff, helping ensure efficient department operations and an exceptional patient experience. The role requires strong communication and organizational skills, attention to detail, and the ability to respond promptly and accurately while managing multiple priorities. The caregiver works days, 8:30 a.m. to 5:00 p.m. Responsibilities also include supporting clinical operations, patient and referral communications, physician schedules, department events, and general administrative processes.
Requirements
- High school diploma or GED and three years of administrative assistant experience, or an associate’s or bachelor’s degree and one year of administrative assistant experience.
- Experience with electronic medical records.
- Must complete EPIC training during the first year.
- Experience using Microsoft Office Suite products, including Outlook, Word, Excel, or PowerPoint.
- Ability to be an effective liaison between patients and medical professionals at all levels.
- Excellent communication and organizational skills.
- Experience may be assessed with an online skills assessment.
Nice To Haves
- Associate’s degree.
- Typing proficiency with accuracy.
- Healthcare experience.
Responsibilities
- Manage incoming correspondence and distribute it to the appropriate practice.
- Serve as the first point of contact for internal and external referrals and patient or family inquiries, and triage appropriately.
- Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
- Document and convey patient matters to appropriate medical professionals and initiate pending orders and labs.
- Manage physician clinic schedules, including slot management and reconciling scheduling errors.
- Collect insurance information, forward it to Patient Financial Advisors, and follow up as required.
- Assist patients with check-in for virtual appointments.
- Initiate patient referral processes and monitor referrals for empaneled patients.
- Assist with messages and inbound calls.
- Respond to provider emails and manage staff out-of-office arrangements.
- Respond to referral emails.
- Schedule meetings, manage travel and reimbursement processes, and assist with recertification and licensing renewal.
- Offer IT assistance.
- Arrange and execute department events and manage incoming mail.
- Take and transcribe meeting minutes.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
