Clinical Account Associate - Heartland

Tempus AI•Remote - Missouri, MO

9d•$55,000 - $70,000

About The Position

The Clinical Account Associate supports the growth and retention of Tempus clients in the Heartland territory, working with Clinical Account Executives and other sales colleagues. The candidate must reside in St. Louis and travel throughout the territory as needed. The role promotes adoption of Tempus products, algorithmic tests, online ordering, EMR integrations, and web-based molecular information tools while building relationships with oncology customers, physicians, office staff, and pathology departments. The associate develops and implements a territory business plan, monitors sales performance, evaluates competitive trends, and provides customer feedback to Tempus leadership. The role also supports clinical order workflows, specimen sendouts, report reviews, account materials, local conferences, and the collection of clinical data for tested patients. The expected salary range is $55,000–$70,000; actual salary may vary based on qualifications, experience, and location. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

Requirements

Bachelor of Science degree in biology, life science, business, or marketing.
Ability to quickly learn relevant genomic and oncology information.
Ability to work independently, communicate proactively, manage multiple projects, prioritize daily tasks, and meet critical deadlines.
Ability to maintain strong market, customer, and product knowledge to support sales objectives.
Excellent customer service skills and ability to connect with healthcare professionals.
Positive attitude and understanding of organizational growth and change.
Strong administrative skills and sophistication to manage business in complex environments.
Demonstrated integrity, respect, and trust in alignment with Tempus values.
Ability to travel throughout the territory as needed.
Must reside in St. Louis.

Nice To Haves

Healthcare sales support experience, preferably in oncology or pathology, with a record of meeting or exceeding expectations.
General clinical experience.

Responsibilities

Work with the Clinical Account Executive on plans to gain and retain new and existing clients.
Coordinate with sales colleagues, including VP, Sales, RSDs, DSMs, SAMs, and GLs, to support company goals and objectives.
Identify opportunities with existing customers to use Tempus algorithmic tests and add-ons, including HRD, TO, DPYD, UGT1A1, and PURist.
Collaborate with Clinical Account Executives on product upsell opportunities.
Drive customer adoption of online ordering through Tempus Hub and EMR integrations.
Identify and develop partnering opportunities between prospective oncology clients and Tempus.
Promote and drive compliance with web-based molecular information tools among clients.
Analyze the competitive landscape and account environment, identify trends, and provide customer feedback to Tempus leadership.
Monitor sales performance to ensure objectives are met.
Develop and implement a comprehensive territory business plan, including budgets, travel, territory management, and goal setting.
Represent Tempus and its company culture to internal and external constituents.
Build and maintain relationships with physicians and office staff to drive clinical orders in the community.
Build and maintain relationships with pathology departments to support smooth specimen sendouts and tissue procurement.
Maintain regular touch points with targeted accounts, including in-person visits and email value-adds; an example cadence is three times per month per physician.
Coordinate Medical Affairs report reviews with physicians after clinical orders.
Order kit and literature replenishment for accounts.
Identify and attend approved local conferences.
Work with accounts to obtain necessary clinical data and progress notes for Tempus-tested patients.