Clinic Supervisor

Pediatrics Northwest•Tacoma, WA

6d•Onsite

About The Position

The Clinic Supervisor is responsible for overseeing the daily operations of the clinic and ensuring high-quality patient care. Reporting to the Clinic Manager, this role involves supervising clinic staff, overseeing workflow efficiency, and implementing policies and procedures to enhance clinic operations. The Clinic Supervisor serves as a key support to the Clinic Manager, assisting with administrative, operational and personnel matters.

Requirements

Strong training and mentoring abilities.
Demonstrated strong analytical troubleshooting and problem-solving skills.
Excellent organizational and customer service skills.
Exemplifying strong interpersonal skills by leading with patience, composure, collaboration, and building effective relationships with patients, Clinicians, and the team.
Advanced understanding of and adherence to all safety, risk management and precautionary procedures.
Ability to establish and manage multiple priorities, coordinate work activities and exercise initiative.
Creativity and resourcefulness in identifying and implementing solutions to challenges and opportunities.
Willingness and ability to be flexible with working varied hours and dependable with attendance.
Must have the ability to remove oneself personally from given situations, remaining objective.
Must have the ability to adapt to change, delays or unexpected events while maintaining a positive and solution-oriented mindset.
Must have the ability to effectively present information and respond to questions from administrative and clinical staff, patients and providers.
Remain professional in all patient and collegial interactions whether in-person or in written form.
Adaptability is essential to efficiently manage competing priorities.
Associates degree or two years of experience in lieu of a degree may be considered.
Minimum of 2 years’ experience in a medical office or clinical setting.
Current CPR certification.
Experience working with Electronic Medical Records (EMR) systems.
Experience with Microsoft Office Suite.

Nice To Haves

Supervisory or leadership experience in a healthcare setting is strongly preferred.
Consideration will be given to internal candidates not meeting all the qualifications.

Responsibilities

Assist the Clinic Manager in implementing and enforcing policies, procedures, work standards and quality assurance initiatives.
Supervise daily clinic activities to ensure smooth operations and efficiency.
Address and resolve patient, staff, and operational concerns as they arise.
Monitor clinic workflow and adjust staff assignments as needed to optimize efficiency.
Support the Clinic Manager in managing clinic projects and operational improvements.
Provides direct supervision to assigned staff, including scheduling, time off requests, payroll management, performance reviews, training and disciplinary actions.
Manages the medication and supply ordering for dedicated clinics.
Participate in practice meetings, committees and workgroups as needed.
Collaborate with human resources department on recruiting, selecting, orienting/training, and evaluating staff.
Identifies and implements opportunities to build employee morale and individual motivation.
Assist the Clinic Manager with monitoring clinical compliance including, but not limited to, OSHA, hazardous materials, material data safety sheets, blood borne pathogens, exposure control plan fire safety and disaster preparedness.
Attend safety meetings with designated safety officers for each office.
Perform monthly safety checks of office treatment rooms (ensure daily checks are being performed, follow-up on anything needing to be addressed with treatment rooms, etc.).
Assist with and participate in the planning, preparation, and organization of safety training sessions, including Mock codes in each office.
Maintain accurate patient records.
Adhere to all confidentiality principles and laws, including HIPAA compliance.
Respect patient and staff diversity regarding culture, race, religion, age, gender, and economic status, etc.
Proactive communication and collaboration with colleagues and providers to optimize workflow and operational efficiency.