Clinic Supervisor

Living Water Clinic•Porterville, CA

7d•Hybrid

About The Position

Living Water Clinic – Clínica Agua Viva is seeking a Clinic Supervisor to provide daily operational leadership and support at one of our clinic locations. The Clinic Supervisor oversees day-to-day clinic operations, supports and supervises assigned staff, promotes efficient patient flow, and helps maintain a safe, organized, professional, and patient-centered environment. The ideal candidate is a dependable, organized, compassionate leader who communicates effectively, addresses challenges, promotes accountability, and works collaboratively with leadership to ensure smooth clinic operations and compliance with organizational standards.

Requirements

High school diploma or equivalent.
Minimum three years of experience in a medical office, outpatient clinic, or similar healthcare setting.
Knowledge of clinic operations, patient flow, scheduling, and staff supervision.
Experience using an Electronic Health Record (EHR) system.
Strong communication, organization, leadership, and problem-solving skills.
Ability to maintain confidentiality and handle sensitive situations professionally.
Strong attention to detail and follow-through.
Bilingual English/Spanish.

Nice To Haves

At least one year of leadership or supervisory experience.
Experience in a Rural Health Clinic, FQHC, or primary care setting.
Experience with Athenahealth/Athena EHR.
Familiarity with Medicare, Medi-Cal, CMS Appendix G, and managed care requirements.

Responsibilities

Oversee daily operations, staffing assignments, breaks, lunches, and coverage.
Monitor patient flow, provider schedules, wait times, and clinic capacity.
Identify workflow concerns and take appropriate action or escalate when needed.
Ensure staff follow established scheduling, registration, rooming, documentation, and patient-service workflows.
Conduct routine clinic rounds and monitor clinic readiness, supplies, equipment, required logs, postings, and emergency resources.
Provide daily supervision, coaching, direction, and follow-up to assigned staff.
Support onboarding, training, competency development, and performance evaluations.
Promote professionalism, accountability, teamwork, and respectful communication.
Address routine employee performance, attendance, conduct, and workflow concerns.
Communicate significant concerns to leadership and Human Resources as appropriate.
Ensure staff perform duties consistent with their training and assigned responsibilities.
Promote a professional, respectful, and patient-centered environment.
Assist with resolving patient concerns and complaints within the scope of the position.
Identify opportunities to improve patient experience and clinic efficiency.
Support effective communication between patients, providers, and staff.
Support compliance with Living Water Clinic policies, procedures, and regulatory requirements.
Support HIPAA, infection prevention, workplace safety, emergency preparedness, and workplace violence prevention standards.
Assist with internal and external audits, surveys, corrective actions, and survey readiness.
Monitor assigned corrective actions and help prevent repeat deficiencies.
Support applicable laboratory, vaccine, medication-storage, and point-of-care testing requirements.
Participate in quality improvement initiatives and monitor operational indicators such as patient volume, wait times, scheduling, attendance, complaints, and audit findings.
Promptly communicate significant safety, compliance, staffing, or regulatory concerns to leadership.