Clinic Supervisor

Catholic Charities of Buffalo • Lockport, NY

1d • $61,000 - $65,000 • Hybrid

About The Position

Catholic Charities of Buffalo is hiring a full-time Clinic Supervisor for our Behavioral Health division in Erie and Niagara Counties. This role involves overseeing daily operations of OMH-licensed outpatient behavioral health clinics, providing administrative and clinical supervision, and ensuring high-quality client care. Catholic Charities is a non-profit organization that offers an array of programs that strive to empower individuals, children, and families. Catholic Charities of Buffalo, NY, is the most comprehensive human service provider serving the eight counties of Western New York with dozens of programs at 40+ professionally staffed locations. Our programs include comprehensive counseling services for all ages, basic emergency assistance including operating 8 food pantries, mental health services, chemical dependency treatment, educational and job readiness services, services to older adults, marriage counseling, immigration and refugee assistance, and a variety of programs that address prevention and treatment of a number of family issues. We strive to provide HOPE for all seasons.

Requirements

• Master's degree in social work, mental health counseling or a Qualified Health Professional related field.
• Must hold a clinical license in NY State (LCSW/LMHC).
• At least three (3) years of post-master's degree experience providing direct treatment in a behavioral health setting.
• Exceptional interpersonal and communication (oral and written) skills required.
• Demonstrated ability to engage, lead, and maintain effective relationships with a clinical team
• Demonstrated agility, initiative, ability to work independently and efficiently (effective organizational and time management skills), and produce results
• In-depth familiarity with WNY community and continuum of human services (health, behavioral health and social services) systems, organizations and resources
• Fluent in various computer applications (e.g., Word, Excel), electronic database systems, and electronic health records
• Requires travel - must possess a valid NYS driver's license and agency-required level of auto insurance coverage and be able to travel as needed within Erie and Niagara Counties.
• Must be prepared to work a flexible schedule in order to provide person-centered care and participate in agency-related activities/events that may take place outside of typical business hours.
• Must be a New York State Resident.

Nice To Haves

• At least one (1) year of supervisory experience preferred.
• Experience with 10e11 EMR system a plus

Responsibilities

• Oversee daily clinic operations to ensure smooth and efficient functioning
• Supervise clinical staff, providing guidance, support, and performance evaluations
• Develop, implement, and review clinic policies and procedures for compliance with healthcare regulations
• Coordinate and manage patient care, including scheduling appointments and managing patient records
• Address and resolve patient complaints and issues to ensure high patient satisfaction
• Develop and manage the clinic's budget, including ordering and maintaining inventory of supplies
• Recruit, hire, orient, and train new clinic staff members; provide ongoing training and development for existing staff
• Ensure all clinical operations comply with local, state, and federal laws and regulations
• Maintain accurate records of patient treatment and progress
• Promote adherence to high ethical standards, consistent with the Catholic Charities' Corporate Compliance Program, Code of Ethics, legal mandates, labor laws, NYS Justice Center, NYS OMH, managing contractual regulations, and other accreditation standards
• Communicate regulations, standards, applicable policies, and procedures to team members and monitor compliance
• Utilize electronic medical record (EMR) database system reports/queries to monitor and manage productivity and quality clinical performance
• Respond to crises and high-risk/safety concerns; identify and implement corrective action as necessary
• Assist in developing and implementing continuous quality improvement (CQI) processes
• Provide coverage as needed to meet clinic and client needs; may hold a small caseload at times

Benefits

• Comprehensive health, dental & vision offerings for full-time
• Employer-paid life insurance for full-time
• Ancillary benefit offerings for full-time
• Flexible Spending Account (FSA) option for full-time
• Health Savings Account (HSA) when electing a high-deductible health plan for full-time
• Employer-paid Employee Assistance Program (EAP)
• 403b Retirement Plan (Eligible after first pay period) with employer contribution after six months

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level