Clinic Services Representative- Winter Park, FL

Boys Town • Winter Park, FL

4d

About The Position

The Clinic Services Representative supports clinic operations by coordinating scheduling and providing customer service to clients and guardians. The role handles client intake and registration, phone calls, appointment scheduling, insurance verification and authorization, electronic health record updates, document scanning, and billing and insurance questions. It also helps maintain a secure, clean, and comfortable clinic front desk and waiting area, and may assist other Behavioral Health Clinic sites as needed.

The position is based in an office administrative environment and is relatively sedentary, with minimal exposure to physical risks. The representative uses a computer or laptop, monitor, keyboard, and general workstation equipment. The schedule is Monday through Friday, 8 a.m. to 5 p.m.

Boys Town describes its work as supporting children, families, patients, and communities. The organization promotes a culture of belonging and expects employees to reflect the values and principles of its mission.

Requirements

• High school diploma or equivalent.
• Knowledge of computerized scheduling, electronic records systems, and health insurance, including Medicaid.
• Ability to maintain complex, confidential records.
• Ability to communicate articulately and professionally while maintaining confidentiality.
• Ability to work independently, meet deadlines, and multitask while maintaining quality standards.

Nice To Haves

• Bilingual skills.
• At least one year of experience in a multiple-provider hospital, clinic, or private environment.

Responsibilities

• Support clinic operations, including scheduling and customer service.
• Provide positive, professional service to individuals presenting to the clinic and communicate with clients and guardians about registration, scheduling, and service-related matters.
• Process incoming calls, maintain provider schedules, complete new-client intake forms using Adobe DocuSign, register new clients, record clinical call information and referral requests, answer client questions, and assist with billing and insurance inquiries.
• Greet clients, verify and enter client information into the electronic record system, update demographic and insurance details, scan insurance cards, collect copayments, check clients in, and notify providers when clients arrive.
• Confirm legal guardianship when applicable and obtain guardianship documentation and consents.
• Work with Medicaid and third-party insurers to obtain authorizations for services and communicate approved services to providers.
• Obtain, understand, and communicate accurate benefit and eligibility information to clients and providers.
• Work with outside community sources to obtain information needed for services.
• Scan correspondence and notes into the appropriate location in the client electronic record.
• Initiate release-of-information requests in the electronic health record.
• Respond to emails, questions, and requests in a timely and efficient manner.
• Register clients in REDCap after their initial appointment.
• Open and close clinic front desk areas and maintain the security of information and the area.
• Order forms and office supplies as needed.
• Monitor waiting areas to maintain a clean, safe, and comfortable environment, and organize books and magazines as needed.
• Call clients to confirm appointments as needed.
• Assist other Behavioral Health Clinic sites as needed.
• Perform other duties as assigned to meet organizational needs.
• Serve as a role model by demonstrating activities and behaviors that reflect the values and principles of the Boys Town mission.

Benefits

• Reduced- or no-cost visits for employees and eligible dependents enrolled in medical benefits for services provided by a Boys Town provider at a Boys Town location.
• Low- to zero-dollar copayments on certain maintenance drugs through pharmacy benefits.
• No-cost mental health visits with an in-network provider.
• Generous 401(k) or Roth 401(k) match.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED