Clinic Services Representative- Winter Park, FL

Boys Town • Winter Park, FL

3d • Onsite

About The Position

The Clinic Services Representative coordinates clinic activities and supports clinic operations through client greeting and check-in, scheduling, document scanning, and insurance verification and authorization. The role provides professional, positive customer service to clients and guardians and handles registration, scheduling, service, billing, and insurance questions while maintaining confidentiality and accurate electronic records.

The representative processes calls and intake requests, registers new clients, verifies and updates client demographic and insurance information, collects copays, checks clients in, and notifies providers of arrivals. The role also confirms legal guardianship where applicable, obtains required documentation and consents, coordinates insurance authorizations and benefits information, communicates authorized services, and works with community sources to obtain information needed for services. Additional duties include maintaining client records, starting release-of-information requests, registering clients in REDCap after initial appointments, responding to requests, confirming appointments, maintaining the front desk and waiting areas, ordering supplies, and assisting other Behavioral Health Clinic sites as needed.

The position is based in a normal office administrative environment and is relatively sedentary, with minimum exposure to physical risks. The representative uses standard office equipment and a general workstation. The role also calls for modeling Boys Town’s mission and values, including care and respect for others and contributing to a culture of belonging.

Requirements

• High school diploma or equivalent.
• Knowledge of computerized scheduling, electronic records systems, and health insurance, including Medicaid.
• Ability to maintain complex, confidential records.
• Ability to communicate articulately and professionally while maintaining confidentiality.
• Ability to work independently, meet deadlines, and multitask while maintaining quality standards.

Nice To Haves

• Bilingual skills preferred.
• At least one year of experience in a multiple-provider hospital, clinic, or private environment preferred.

Responsibilities

• Support clinic operations, including scheduling and customer service.
• Provide excellent customer service to individuals presenting to the clinic and communicate professionally with clients and guardians.
• Process incoming phone calls, maintain provider schedules, complete new client intake forms using Adobe DocuSign, register new clients, take clinical call information and referral requests, answer client questions, and assist with billing and insurance questions.
• Greet clients, verify and enter information into the electronic record system, update demographic and insurance information, scan insurance cards, collect copays, check clients in, and notify providers of client arrivals.
• Confirm legal guardianship status when applicable and obtain guardianship documentation and consents.
• Work with Medicaid and third-party insurers to obtain authorizations and communicate approved services to providers.
• Obtain, understand, and communicate accurate benefit and eligibility information to clients and providers.
• Work with outside community sources to obtain information needed for services.
• Scan correspondence and notes into the appropriate client record location and start release-of-information requests in the electronic health record.
• Respond to emails, questions, and requests in a timely and efficient manner.
• Register clients in REDCap after completion of their initial appointment.
• Open and close clinic front desk areas and ensure the security of information and the area.
• Order forms and office supplies as needed.
• Monitor client waiting areas for cleanliness, safety, and comfort; organize books and magazines as needed.
• Call clients to confirm appointments as needed.
• Assist other Behavioral Health Clinic sites as needed.
• Perform other duties as assigned by a supervisor to meet organizational needs.
• Serve as a role model by carrying out activities and behaviors that reflect Boys Town’s mission and values.

Benefits

• Reduced- to no-cost visits for employees and dependents enrolled in medical benefits for services performed by a Boys Town provider at a Boys Town location.
• Low- to zero-dollar copays on certain maintenance drugs through pharmacy benefits.
• No-cost mental health visits with an in-network provider.
• Generous match on a 401(k) or Roth 401(k) account.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED