Clinic Services Program Assistant (Full-Time and Part-Time)

Animal Friends•Kilbuck Township, PA

74d•$16 - $17•Onsite

About The Position

The Clinic Services Program Assistant plays a vital role in supporting Animal Friends’ mission by helping pets receive affordable veterinary care that promotes lifelong health and strengthens the bond between pets and the people who love them. As one of the primary points of contact at the Howard Ash Animal Wellness Center, this position helps create a welcoming and positive experience for clients while supporting low-cost spay/neuter services, wellness care, and vaccine programs. The Clinic Services Program Assistant combines outstanding customer service, client education, administrative support, and hands-on animal interaction to ensure efficient clinic operations and excellent care for both pets and their families.

Requirements

High school diploma or GED required.
Equivalent work experience will be considered.
Experience in reception, administration, customer service, or a related field.
Demonstrated ability to work successfully in a fast-paced environment.
Strong professional references and work history.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to multitask and stay organized while managing competing priorities.
Basic computer proficiency and ability to learn new software systems.
Ability to communicate general animal health and wellness information effectively.
Strong teamwork and time management skills.
Ability to engage respectfully with diverse populations and maintain a judgment-free approach to service.
Ability to work both opening and closing shifts.
Availability for evenings, weekends, and organizational special events as needed.
Comfort working around dogs, cats (including feral cats), rabbits, and other companion animals.
Ability and willingness to safely handle, restrain, transport, and care for animals.
Willingness to learn basic veterinary support skills.

Nice To Haves

Post-secondary education in veterinary technology, animal science, nonprofit services, customer service, or a related field.
Experience working in a veterinary clinic, animal shelter, animal welfare organization, or customer-facing healthcare environment.
Experience with scheduling software, databases, or client management systems.
Basic knowledge of companion animal health, reproduction, and wellness care.

Responsibilities

Serve as a welcoming first point of contact for clients visiting or contacting the Animal Wellness Center.
Educate clients on spay/neuter services, vaccines, wellness care, colony cat management, and trapping resources.
Provide information regarding surgery scheduling, patient preparation, and post-care instructions.
Deliver compassionate, judgment-free customer service to individuals from diverse backgrounds.
Schedule spay/neuter surgeries, wellness appointments, and vaccine appointments.
Complete client check-in and check-out processes.
Support efficient daily clinic operations while managing multiple priorities in a fast-paced environment.
Assist with on-site and community vaccine clinics.
Answer phones and respond to client inquiries.
Maintain accurate client records and databases.
Scan, copy, file, and transmit documents and medical records.
Respond to emails and process clinic paperwork.
Learn and utilize Clinic HQ scheduling and client management software.
Safely weigh and restrain animals as directed.
Assist with handling dogs, cats, rabbits, and community cats.
Place animals into carriers and cages safely and compassionately.
Support veterinary and clinic staff during routine clinic operations and vaccination events.
Participate in staff meetings, trainings, and organizational events.
Support special events and outreach efforts as requested.
Collaborate effectively with clinic staff, shelter staff, volunteers, and other departments.
Perform other responsibilities as assigned to support organizational needs.

Benefits

Medical, dental, and vision insurance
Paid time off, holidays, and birthday pay
Retirement plan with employer contribution
Employee Assistance Program
Continuing education and professional development opportunities
Pet care discounts and on-site clinic benefits
Casual dress and Animal Friends gear
Opportunities to learn about veterinary medicine and animal welfare
A supportive, mission-driven team environment
Meaningful work that improves the lives of pets and the people who care for them
The opportunity to make a direct impact in your community every day