Clinic Services Executive

Navitus Health Solutions, LLC•,

2h•$74,997 - $92,021•Remote

About The Position

Lumicera Health Services is seeking a Clinic Services Executive (CSE) to manage existing physician and prescriber clinics and health systems. The role co-develops long-term account strategies for assigned clinics and works with Referral Coordinators to identify expansion opportunities for inclusion in annual strategic business plans. The CSE is responsible for clinic retention, achieving corporate strategic goals for the client base, and overall customer satisfaction. This includes resolving customer issues involving contracts and reporting and coordinating with the Managing Specialty Account Executive on clinical issues. The role requires communication across multiple organizational levels and the ability to lead projects. The position is remote for residents of the states listed in the posting and includes travel to clinic sites to build and maintain relationships with clinic leaders and physicians. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The annual pay range is $74,997 to $92,021.

Requirements

At least 5 years of successful experience interfacing directly with varied, complex customers; healthcare experience is preferred.
Excellent verbal and written communication, presentation, and negotiation skills.
PC skills, including Microsoft Office, email, and Internet.
Valid state driver’s license and current automobile insurance policy.
Participate in, adhere to, and support compliance program objectives.
Consistently interact cooperatively and respectfully with other employees.

Nice To Haves

Bachelor’s degree in business, marketing, or a related area.
Knowledge of the PBM, specialty pharmacy, or health care industry.

Responsibilities

Delegate, support, and provide guidance to colleagues in Referral Coordinator and Sales Representative roles.
Pull data from 3-D and other Navi-tools to deliver fact-based presentations to clinics, including Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
Work closely with the Managing Specialty Account Executive on data, strategy, and the Lumicera team approach to meetings.
Monitor and maintain performance against contract requirements, where applicable, and ensure the Account Management team has a plan to address unmet guarantees.
Ensure the Account Management team debriefs with an internal department that failed to meet a guarantee.
Provide basic and specialized training on clinic-facing behaviors.
Facilitate resolution of escalated prescriber and clinic issues or requests.
Identify and present clinic opportunities to improve operational costs and clinical patient outcomes.
Travel to clinic sites to create and maintain a presence with clinic leaders and physicians.
Perform other duties as assigned.