Clinic Service Representative

Henry Ford Health • Dearborn, MI

2d • Onsite

About The Position

Join our flagship Detroit hospital campus, where academic medicine, leading-edge specialty care, and groundbreaking research come together. Located near Midtown's museums, restaurants, and cultural attractions, this campus offers the energy of a revitalized city paired with the resources of a nationally recognized health system. Our clinic environment is fast-paced, patient-centered, and committed to delivering exceptional care to diverse populations.

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless registration and check-out process. You¿ll support clinic staff, medical professionals, and patients by managing administrative tasks, verifying insurance, and handling financial responsibilities. Your role is vital in creating a positive patient experience and maintaining efficient clinic operations.

Requirements

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and able to multi-task in a fast-paced environment.

Nice To Haves

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Assist with preregistration and connect patients to the Customer Service Center as needed.
• Work collaboratively in a team setting to meet clinic staff and patient needs.
• Maintain a professional demeanor in a fast-paced environment with frequent interruptions.

Benefits

• Join a team where your contributions directly impact patient care and outcomes.
• Grow your career through collaborative opportunities, mission-driven work, and continuous learning in a supportive and innovative environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED