Clinic Service Representative

Henry Ford Health • West Bloomfield, MI

3d

About The Position

The Clinic Service Representative supports patients, clinic staff, and medical teams by managing patient registration from check-in through discharge. The role helps provide a smooth and welcoming patient experience and contributes to efficient patient care. It is based at the Farmington Road Pediatric/Rheumatology clinic and is part of the West Bloomfield team and the Corporate Business Office, which supports the health system through services including registration, insurance verification, and financial coordination.

Requirements

• High school diploma or equivalent.
• Ability to perform calculations and complete forms.
• Proficiency in using computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Ability to multitask and work in a team setting.
• Basic computer skills, including navigating software and email.

Nice To Haves

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

Responsibilities

• Greet patients and manage face-to-face check-in and check-out processes.
• Handle preregistration, insurance verification, and cash collections.
• Reconcile patient charts and assist with patient discharge procedures.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center.
• Work efficiently in a fast-paced environment with frequent interruptions.
• Collaborate with team members to ensure timely and accurate patient registration.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED