Clinic Service Representative
Henry Ford Health•Novi, MI
•Onsite
About The Position
As a Clinic Service Representative, you will help provide a smooth, welcoming experience for patients by supporting patients, clinic staff, and medical teams with patient registration from check-in through discharge. The role is based at the Columbus Center in Novi, Michigan, and supports primary care, same-day clinic, and travel clinic services. The Corporate Business Office supports the health system through registration, insurance verification, and financial coordination, serving as an important first point of contact for patients.
Requirements
- High school diploma or equivalent.
- Ability to perform calculations and complete forms.
- Proficiency in using computer information systems.
- Strong interpersonal skills for effective communication with patients, staff, and visitors.
- Ability to multitask and work in a team setting.
- Basic computer skills, including navigating software and email.
Nice To Haves
- Familiarity with a clinic environment.
- Experience working with diverse populations and age groups.
Responsibilities
- Greet patients and manage face-to-face check-in and check-out processes.
- Handle preregistration, insurance verification, and cash collections.
- Reconcile patient charts and assist with patient discharge procedures.
- Discuss general financial responsibilities with patients and connect them to the Customer Service Center.
- Work efficiently in a fast-paced environment with frequent interruptions.
- Collaborate with team members to ensure timely and accurate patient registration.
Benefits
- Opportunity to grow your career in a collaborative, mission-driven environment.
- Culture of continuous learning and innovation.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
