Clinic Service Representative

Henry Ford Health•Sterling Heights, MI

About The Position

The Clinic Service Representative is the first point of contact for patients and helps ensure a seamless experience from check-in through check-out. The role supports clinic staff, medical professionals, and patients by managing registration activities, verifying insurance, and discussing financial responsibilities. It contributes to an organized and efficient clinic environment while upholding service excellence. The representative greets and checks in patients, handles cash collections, reconciles patient charts, and manages discharge processes. The role also provides customer service in person and over the phone and requires collaboration in a fast-paced setting with multiple tasks and frequent interruptions.

Requirements

High school diploma or equivalent.
Ability to perform calculations, complete forms, and extensively utilize computer information systems.
Strong interpersonal skills for effective communication with patients, staff, and visitors.
Demonstrated ability to work with detailed information and multitask in a fast-paced environment.
Basic computer skills, including navigating software, email, and logging in and out of systems.
Dependable, punctual, and organized, with strong teamwork skills.

Nice To Haves

Familiarity with a clinic environment.
Experience working with diverse populations and age groups.

Responsibilities

Greet and check in patients, ensuring accurate registration and insurance verification.
Handle cash collections and discuss general financial responsibilities with patients.
Reconcile patient charts and manage discharge processes efficiently.
Provide customer service to patients, visitors, and clinic staff in person and over the phone.
Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
Support team members and contribute to a culture of service excellence.