Clinic Secretary Assistant (CNA/MA) at Milwaukee Mental Health Walk-In Clinic

Children's Wisconsin•Milwaukee, WI

5d•Onsite

About The Position

The Clinic Secretary Assistant (CSA) supports the Milwaukee Mental Health Walk-In Clinic and Connections Clinic, located on the main campus of Children’s Wisconsin in Wauwatosa. The Mental Health Walk-In Clinic is a pediatric urgent care clinic for children and adolescents experiencing a mental health crisis; the Connections Clinic provides outpatient mental health therapy. The CSA helps maintain smooth and efficient patient flow, performs functions delegated by nursing and physician staff, promotes a safe, clean, and organized care environment, and provides clerical support for the clinic. The role involves supporting patients across developmental stages, assisting with patient care and clinic operations, and handling administrative tasks such as scheduling, records, insurance information, and telephone calls. This is a 20-hour-per-week position, with five shifts per pay period. Shifts are 11:30 a.m.–8 p.m. Monday through Friday, with every third weekend required from 11:30 a.m.–8 p.m.

Requirements

High school graduate, GED, or HSED required.
Currently registered with the State of Wisconsin Registry for Nursing Assistants and eligible for employment in basic provider settings, or certified as a Clinical Certified Medical Assistant, Certified Medical Assistant, or Registered Medical Assistant. Registry or certification renewal is not required after hire.
BLS-Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council required.
Interpersonal skills to gather and share information courteously and confidentially with physicians, patients, visitors, families, and team members.
Excellent organizational, analytical, and prioritizing skills to manage multiple simultaneous tasks in a fast-paced environment.
Available to work 20 hours per week, five shifts per pay period, from 11:30 a.m. to 8 p.m. on weekdays, and every third weekend from 11:30 a.m. to 8 p.m.

Nice To Haves

Previous experience in a pediatric healthcare environment.
Proficient data-entry skills with accuracy and speed.

Responsibilities

Prepare exam rooms and direct patients and families to them.
Obtain and document patient height, weight, and vital signs; assist with collecting and documenting health screenings, allergies, and home medications; and report observations or concerns to nurses or physicians.
Assist with procedures and patient care as directed by nursing or physician staff.
Collect and label specimens and ensure delivery to the appropriate department.
Transport stable patients to designated areas and assist nurses with transporting unstable patients.
Perform point-of-care testing according to established policies, when applicable; complete internal training within the first 90 days if required to perform EKG testing.
Obtain and transport medications and hand them to the designated nurse or prescriber in accordance with medication-administration policy.
Respond to Code 7 emergencies and await further direction.
Monitor patient locations and wait times to maintain clinic flow.
Maintain a clean, organized, and safe clinic environment; keep hallways clear; store supplies in compliance with Joint Commission standards; and ensure supplies are adequate.
Monitor expiration dates, code cart readiness, and refrigerator temperatures; ensure patient-care equipment is available, report deficiencies or unsafe equipment, and clean and return equipment after use.
Communicate with physicians and staff to support clinic operations.
Prepare clinic paperwork and ensure necessary information, radiographs, and diagnostic studies are available for appointments.
Greet patients and families in a welcoming manner while protecting confidentiality and privacy.
Update demographic information, verify insurance, scan insurance cards, and collect insurance co-pays.
Use electronic clinical information systems to support clinic operations and patient care.
Schedule patient appointments and diagnostic testing using the computerized scheduling system; monitor daily appointments, no-shows, cancellations, bump-list appointments, and wait-list appointments.
Coordinate with departments regarding scheduling and triage of appointment calls; manage telephone calls and document information appropriately.
Enter patient charges, orders, and diagnoses into the computer within established time standards.
Advise parents and patients when an insurance referral is needed before an appointment and manage appointments for patients without referrals.
Meet the needs of patients at relevant developmental stages, including neonatal, infant, toddler, preschool, school-age, adolescent, and/or adult patients.