Clinic Secretary Assistant (CNA/MA) at Milwaukee Mental Health Walk-In Clinic

Children's Hospital and Health System•Milwaukee, WI

4d•Onsite

About The Position

The Clinic Secretary Assistant (CSA) supports the Milwaukee Mental Health Walk-In Clinic and Connections Clinic, located together on the main campus of Children’s Wisconsin in Wauwatosa. The Mental Health Walk-In Clinic provides pediatric urgent care for children and adolescents experiencing a mental health crisis, while the Connections Clinic provides outpatient mental health therapy. The role maintains smooth patient flow, performs functions delegated by nursing and physician staff, helps maintain a safe, clean, and organized care environment, and provides clerical support to the clinic. The position is 20 hours per week, requires five shifts per pay period, and is scheduled Monday through Friday from 11:30 a.m. to 8 p.m., with every third weekend required from 11:30 a.m. to 8 p.m.

Requirements

High school graduate, GED, or HSED.
Currently registered with the State of Wisconsin Registry for Nursing Assistants to be eligible for employment in basic provider settings, or certified as a Clinical Certified Medical Assistant, Certified Medical Assistant, or Registered Medical Assistant. Registry or certifications do not need to be renewed after hire.
BLS-Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council.
Interpersonal skills to gather and share information with physicians, patients, visitors, families, and team members in a courteous and confidential manner.
Excellent organizational, analytical, and prioritizing skills to work in a fast-paced environment and handle multiple tasks simultaneously.

Nice To Haves

Previous experience in a pediatric healthcare environment.
Proficient data-entry skills with accuracy and speed.

Responsibilities

Understand and meet the needs of patients at different developmental stages, from neonatal through adult, as applicable.
Prepare exam rooms and direct patients and families to them.
Obtain and document patient height, weight, and vital signs.
Assist with collecting and documenting patient information, including health screenings, allergies, and home medications; report observations or concerns to nursing or physician staff.
Assist with procedures and patient care as directed by a nurse or physician.
Collect and label specimens and ensure their delivery to the appropriate department.
Transport stable patients to designated areas and assist nurses with transporting unstable patients.
Perform point-of-care testing according to established policies, when applicable; complete internal training within the first 90 days if required to perform EKG testing.
Obtain and transport medications and hand-deliver them to the designated nurse or prescriber in accordance with medication-administration policy.
Respond to Code 7 emergencies and await further direction.
Monitor patient location and wait times to maintain clinic flow.
Maintain a clean, organized, and safe clinic environment; keep hallways clear and store supplies in compliance with Joint Commission standards.
Monitor supply quantities, expiration dates, code-cart readiness, and refrigerator temperatures; ensure patient-care equipment is available, address deficiencies or unsafe equipment with the appropriate department, and clean and return equipment after use.
Communicate with physicians and staff to support clinic operations.
Prepare for clinic by completing paperwork and ensuring necessary information, radiographs, and diagnostic studies are available for appointments.
Greet patients and families in a welcoming manner while ensuring confidentiality and privacy.
Update demographic data, verify insurance, scan insurance cards, and collect insurance co-pays.
Use electronic clinical information systems to support clinic operations and patient care.
Schedule patient appointments and diagnostic testing using computerized scheduling systems; manage daily appointments, no-shows, cancellations, bump-list appointments, and wait-list appointments.
Coordinate with departments on scheduling and triaging appointment calls.
Manage telephone calls and document information appropriately.
Enter patient charges, orders, and diagnoses into the computer within established time standards.
Advise parents and patients when an insurance referral is needed before a clinic appointment and manage appointments for patients without referrals.