Clinic Registration Specialist, Grand Forks, Days
About The Position
The Clinic Registration Specialist works under the direction of the practice manager at Altru Family Medicine Residency in Grand Forks, North Dakota. The role answers incoming clinic calls and responds to patient requests and inquiries, including scheduling physician appointments and hospital-related appointments and procedures. It obtains information from patients and families to complete registration, verifies information using various software, completes Medicare Secondary Payer (MSP) questions, and looks up current insurance and copay information. The position is scheduled for 40 hours per week, Monday through Friday from 8:30 a.m. to 5:00 p.m., with occasional weekends. The work is performed indoors and involves frequent computer and patient-record tasks, continuous sitting, and occasional standing, walking, bending, kneeling, and twisting.
Requirements
- Proficiency in reading, writing, and speaking English to communicate effectively with patients, families, and team members.
Nice To Haves
- Associate degree in healthcare.
- At least one year of related experience.
Responsibilities
- Answer incoming clinic calls and respond to patient requests and inquiries.
- Schedule physician visits, procedures, and hospital-related appointments, coordinating with other departments to meet patient and provider needs.
- Collect and accurately enter patient demographic, insurance, financial, and clinical information in the computer system.
- Record and collect necessary patient account documents.
- Collect self-pay balances, prepayment amounts, and copays in accordance with guidelines, when applicable.
- Create accounts for new patients and update existing patient accounts to support accurate service and account processing.
- Verify insurance information and follow third-party payer requirements; obtain authorizations or precertifications and complete related activities to support appropriate billing and reimbursement.
- Review Medicare accounts for completed Medicare Secondary Payer questionnaires.
- Modify the work schedule to meet department goals, deadlines, and the needs of the department and patients.
- Perform other duties as assigned or needed to meet department and organizational needs.
Benefits
- Health plan
- 401(k) retirement plan
- Dental plan
- Vision plan
- Life insurance
- Disability insurance
- Education assistance
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
