Clinic Registration Specialist, Grand Forks, Days
About The Position
The Clinic Registration Specialist works under the direction of the practice manager at Altru Family Medicine Residency in Grand Forks, North Dakota. The role answers incoming clinic calls and responds to patient requests and inquiries, including scheduling physician appointments and hospital-related appointments and procedures. It gathers information from patients or families to complete registration, verifies information using various software, completes Medicare secondary payer questions, and checks current insurance and copay information. The position is scheduled for 40 hours per week, Monday through Friday, 8:30 a.m. to 5 p.m., with occasional weekends. It is based indoors and has an infrequent driving requirement. The role involves frequent computer and data-entry work, patient and account documentation, appointment coordination, and compliance with third-party payer requirements.
Requirements
- Proficiency in reading, writing, and speaking English.
- Preferred: Associate degree in healthcare.
- Preferred: At least 1 year of related experience.
Nice To Haves
- Associate degree in healthcare.
- At least 1 year of related experience.
Responsibilities
- Answer incoming clinic calls and respond to patient requests and inquiries.
- Schedule physician visits, procedures, and hospital-related appointments, coordinating with other departments to meet patient and provider needs.
- Collect and record patient demographic, insurance, financial, and clinical data in the computer system.
- Record and collect necessary patient account documents.
- Collect self-pay balances, prepayment amounts, and copays according to guidelines, when applicable.
- Create accounts for new patients and update accounts for previous patients to support accurate services and account processing.
- Verify insurance information, obtain authorizations or precertifications, and complete other activities to support appropriate billing and reimbursement.
- Review Medicare accounts for completed Medicare Secondary Payer Questionnaires (MSPQ).
- Modify the work schedule to meet department goals, deadlines, and department and patient needs.
- Perform other duties as assigned or needed to meet department or organizational needs.
Benefits
- Health plan
- 401(k) retirement plan
- Dental plan
- Vision plan
- Life and disability insurance
- Education assistance
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
