Office Manager - Grand Forks

The Village Family Service Center • Grand Forks, ND

2d • Onsite

About The Position

The Village is seeking a dependable, customer-focused Office Manager for its Grand Forks, North Dakota office. The role supports smooth daily operations, creates a welcoming experience for clients, and assists clinical and administrative teams. The position involves a varied workday and requires working independently as well as collaboratively while providing exceptional service.

The schedule alternates every two weeks. Week A is Monday through Friday, 7:30 AM–4:30 PM. Week B is Monday, 10:15 AM–7:15 PM, and Tuesday through Friday, 8:15 AM–5:15 PM. Starting pay is $22.00 per hour.

The Village is a nonprofit organization providing behavioral health and community services across North Dakota and Minnesota. Applicants must pass a criminal background check.

Requirements

• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency with Microsoft Office and standard office equipment.
• Clear, professional verbal and written communication skills.
• Sound judgment when handling sensitive and confidential information.
• Ability to work independently and contribute to a collaborative team.
• A respectful approach to working with people from diverse backgrounds.
• Must pass a criminal background check.

Nice To Haves

• Supervisory or management experience.
• Experience with healthcare billing and HIPAA requirements.

Responsibilities

• Welcome clients and serve as a primary contact for phone calls, questions, appointment scheduling, and payments.
• Coordinate the hiring, training, and supervision of administrative staff.
• Protect confidential client and organizational information.
• Manage office communications, prepare reports, and coordinate meetings.
• Complete billing tasks and data entry accurately and promptly.
• Help maintain a clean, organized, and secure office environment.
• Monitor office supplies and coordinate equipment needs.
• Connect therapists and the Business Office to address administrative and billing needs.
• Assist clients with paperwork and explain insurance and billing processes.
• Maintain accurate records and complete required documentation.
• Follow organizational policies and participate in required training.
• Work with leadership to support office operations and address needs as they arise.
• Perform other duties as assigned.

Benefits

• Medical insurance for the employee and family, partially paid by The Village.
• Generous Health Savings Account contribution for eligible employees enrolled in the health plan.
• 100% 403(b) retirement match up to 5% upon hire.
• Voluntary dental, vision, dependent care FSA, critical illness, hospital, and accident insurance.
• Employer-paid short-term disability, long-term disability, and life insurance for employees working 20 or more hours per week.
• 8 to 9 paid holidays.
• Starting paid time off of 13 days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed